Southern Ford - Service Center

The service was great. However, I was quite apprehensive with about half the people I saw wearing masks riding below their nose, both staff and customers. with about half the people I saw wearing masks riding below their nose, both staff and customers. More

I appreciate the personal care I receive from Stephany. The service department is excellent and professional. I have been a Hall Lincoln customer for 6 years The service department is excellent and professional. I have been a Hall Lincoln customer for 6 years More

I use Hall Ford all the time for my maintenance work. The service department is always friendly and easy to work with. I trust the people there to do the work right and they have met my needs. Good place to service department is always friendly and easy to work with. I trust the people there to do the work right and they have met my needs. Good place to use. More

I’m so pleased with the service I received. They are very responsive to text and email. I received a list including the prices of the recommended services to choose from. The work was done and I received a responsive to text and email. I received a list including the prices of the recommended services to choose from. The work was done and I received a text letting me know the car was ready. More

Quick and easy, in and out really fast. Everyone was really great. I been with hall ford for 20 years they never let me down. really great. I been with hall ford for 20 years they never let me down. More

Great working with the service department. I look forward to getting my vehicle service once again . Thank you all so much for your knowledgeable personality to getting my vehicle service once again . Thank you all so much for your knowledgeable personality More

Always excellent service. Everything explained thoroughly and upfront. No surprises. Would recommend this dealership to anyone looking for repairs to their vehicle. Stephanie is always a pleasure to work wit and upfront. No surprises. Would recommend this dealership to anyone looking for repairs to their vehicle. Stephanie is always a pleasure to work with. More

One of the most important responsibilities of a service advisor is listen to the customer’s concerns. In my personal experience that did not happen during my visit. I asked to have my check engine light di advisor is listen to the customer’s concerns. In my personal experience that did not happen during my visit. I asked to have my check engine light diagnosed and let my advisor know that the engine/vehicle would shake when coming to a stop (at idle) intermittently. In addition I asked to have my brakes checked because I was planning on going vacations and I had recently bought the vehicle. After waiting three hours, although she said it will take an hour to taken into the bay to get checked, I asked to please have my car ready because I had to leave, I told her I would make arrangements to drop-off the car a whole day. She printed out my paperwork and let me know that the check engine was caused “due to bad bank 2 oxygen sensor, DTC P0153” and gave me an $848.76 estimate because they recommended to replace BOTH front oxygen sensor.. In regards to the brakes, she wrote as my complaint “customer states vehicle vibrates when at a stop,” their expert recommendation, machine ALL brake rotors (front $179.95 and rear $179.95) due to being warped. Having a more-than-average automotive background, I know that is bs, warped rotors cause vibration when stepping on the brakes while driving not at a stop, and why would I replace both oxygen sensors if the diagnosis calls for only one? It is a shame for automotive dealers to continue to take advantage of the consumer. I paid $89.95 to have a code retrieved when AutoZone does for free and got a quote for $850.00 when I bought an aftermarket sensor for $70 (after 10% military discount) and replace it myself. Thank you Hall Ford, BUT NO THANK YOU!! More