Southern Ford - Service Center

Mike explained my vehicles recall situation and discussed my heater repair with me.  He also checked on possible warranty coverage for the heater repair. Both the recall and heater repair were completed on t my heater repair with me.  He also checked on possible warranty coverage for the heater repair. Both the recall and heater repair were completed on time without a hitch. More

Stephanie was outstanding she explained to me what was needed for my car and kept me informed. Stephanie was very patient and understanding and personal . needed for my car and kept me informed. Stephanie was very patient and understanding and personal . More

Brought vehicle in for service on 1/7/2021 and as usual Stephanie Spangler provided outstanding customer service. So happy she is back! Thank you Stephanie!!! M. Powell Stephanie Spangler provided outstanding customer service. So happy she is back! Thank you Stephanie!!! M. Powell More

Poor mechanics. I brought my car in for an oil change and the car was returned to me with the check engine light on. The check engine light was NOT on when the car was dropped off. This is very poor custome the car was returned to me with the check engine light on. The check engine light was NOT on when the car was dropped off. This is very poor customer service. This is my second time having an issue at this location. If I could do zero stars, I would. More

Stephanie Spangler Is very professional,Kind,helpful and know what she is doing,She explained everything thoroughly.Excellent service, I definitely recommend Hall Ford Lincoln. know what she is doing,She explained everything thoroughly.Excellent service, I definitely recommend Hall Ford Lincoln. More

Make my appointment and I'm in and out with excellent service as always. They wash and vacuum my truck and service is so wonderful. My birthday was Friday the 8th and I received a call from them wishing service as always. They wash and vacuum my truck and service is so wonderful. My birthday was Friday the 8th and I received a call from them wishing me happy birthday 🎂 🥳 and I was so tickled couldn't believe it. They are one of the best. Thank you More

Transmission specialist did horrible job. Recommended new transmission due to car age. Took to transmission specialist. Fluid in car just extremely low. No transmission needed. transmission due to car age. Took to transmission specialist. Fluid in car just extremely low. No transmission needed. More

This was by far the most frustrating experience I've had with a dealership. My vehicle was in the shop here for over two weeks. I could never get Stephanie on the phone to talk to her about my questions and with a dealership. My vehicle was in the shop here for over two weeks. I could never get Stephanie on the phone to talk to her about my questions and concerns. The only way I could ever get in contact with her was via text message and that was if she even responded to my text messages at all. I would ask very basic questions like if my vehicle had been looked at yet (which they had my vehicle 2 business days before it was actually brought into the shop to be diagnosed). I was very disappointed with my experience here and More

Service work was fine. Found service rep a little condescending. Insinuated that the tires on the vehicle "what did you have somebody do it in the yard". Not sure why he would make this comment. I am condescending. Insinuated that the tires on the vehicle "what did you have somebody do it in the yard". Not sure why he would make this comment. I am going to assume it was either because I am African-American or because Mr. Lewis concluded I didnt have the funds to have tires put on somewhere professionally. His comment was not only offensive but not appreciated. More

I had my F150 crewcab towed to Hall Ford. They had it fixed the next day. Thank you William! The service was finished faster than expected. Thanks Hall Ford! fixed the next day. Thank you William! The service was finished faster than expected. Thanks Hall Ford! More