Southern Ford - Service Center

I received the appointment time I requested and my service completed on time. Check in and check out was very efficient at the quoted estimate. service completed on time. Check in and check out was very efficient at the quoted estimate. More

I missed my appt and came in the following day, but Mike (my service writer) was amazing and fit me in and got me out within an hour or so. He was very knowledgeable about the services Hall provided and als (my service writer) was amazing and fit me in and got me out within an hour or so. He was very knowledgeable about the services Hall provided and also very efficient in terms of communicating with me throughout the whole process. I will not go anywhere else, Hall has the absolute best service department. Thank you guys and I highly recommend you go see Mike! Great job guys!!! More

Very Nice Customer Service. Thank you for your Help and assist with my F-150. Please submit an Customer service award for this employee He was great. assist with my F-150. Please submit an Customer service award for this employee He was great. More

I have been with Hff all Ford since I was t res transferred her back in 1997, gave bought for me or family 7 vehicles, I will continue to do business transferred her back in 1997, gave bought for me or family 7 vehicles, I will continue to do business More

The service was outstanding! They were knowledgeable, communicated very effectively, and provided the highest quality service. I highly recommend Hall Ford Lincoln Newport News to you for your next vehi communicated very effectively, and provided the highest quality service. I highly recommend Hall Ford Lincoln Newport News to you for your next vehicle and service. More

Mike is my Rep. he is one of the best. I have been coming to the dealership since I bought the vehicle. Service is great. to the dealership since I bought the vehicle. Service is great. More

I’ve had plenty of Setvice Advisors but nothing close to what I get from Stephanie Spangler. She the most AMAZING service advisor who knows my car, services I need, friendly and great customer service. I li what I get from Stephanie Spangler. She the most AMAZING service advisor who knows my car, services I need, friendly and great customer service. I live in Norfolk and had the chance to give other dealerships a chance on servicing my car and it was not pleasant. I came back to Newport News and never leaving because of Stephanie. I will take the drive for Amazing customer service any day! Thanks Newport News Hall Ford Lincoln and Stephanie! More

Stephanie is just an amazing representative of Hall Ford. Her customer service, professionalism, and caring attitude is truly remarkable. Her honesty, integrity, and loyalty to her customers is why I continu Her customer service, professionalism, and caring attitude is truly remarkable. Her honesty, integrity, and loyalty to her customers is why I continue to have my vehicles serviced at Hall Ford. More

The work was done very timely, the people were friendly and informative, waiting room is clean and comfortable. Coffee would have been nice, hopefully returning. and informative, waiting room is clean and comfortable. Coffee would have been nice, hopefully returning. More

Things worked as I expected them to work. Usually, whoever tells me what they did to the vehicle on the way to the cashier. But, this was a fairly simple job. whoever tells me what they did to the vehicle on the way to the cashier. But, this was a fairly simple job. More