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Southern Ford - Service Center

Newport News, VA

4.7
1,903 Reviews

1,903 Reviews of Southern Ford - Service Center

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March 12, 2024

I asked Mr. Edwin Warren if he could have to tech to take off the auto locks on my doors. He said they didn't know how. My question was could they at least try. More

by MERCYFAITHJ2
Recommend Dealer
No
Employees Worked With
EDWIN WARREN
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : EDWIN WARREN
March 12, 2024

Welcoming attitude, pleasant, waiting, accommodations, prompt, professional services. Very helpful and answered all of the questions that I had. More

by ROBERT.H.HUNTER
Recommend Dealer
Yes
Employees Worked With
JON CONWAY, JON CONWAY
March 12, 2024

It was a great experience. I was always wonderful staff clean, waiting room they were prompted on time. More

by emack_48197
Recommend Dealer
Yes
Employees Worked With
JON CONWAY, JON CONWAY
March 12, 2024

Service advisor was very informative! Got text updates to let me know what was going on, so that was great. Truck seems to be running good. Overall very pleased with the service at this t More

by STEPHEN.J.RICARDO
Recommend Dealer
Yes
Employees Worked With
JON CONWAY, JON CONWAY
Mar 12, 2024 -

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

March 12, 2024

Excellant communication very reasonable time to complete maintenance Fair price A clean restroom and vending More

by GBEAUGE
Recommend Dealer
Yes
Employees Worked With
Dr
Jul 11, 2024 -

Southern Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

March 11, 2024

Great Service Great Service, positive experience and informative. My warranty renewal is coming soon and Gwen said she would have someone get back to me. That was so nice. More

by fiest108
Recommend Dealer
Yes
Employees Worked With
Gwen Saunders
Jul 09, 2024 -

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

March 11, 2024

Great customer service. I was in and out of the dealership for my inspection in record time. Very accommodating to my schedule. More

by LDESUE
Recommend Dealer
Yes
Employees Worked With
JEFF DOBSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2024 -

Southern Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

March 10, 2024

I went in for a oil change and left with in a 2023 F-150 More

by DREACALDWELL48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOE JENSEN
5.0
This rating includes all reviews, with more weight given to recent reviews.
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh , CIERA MOORER
March 10, 2024

Work is always completed in minimum time. Updates are provided to keep you informed on completion timeline. More

by GAVINM2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
March 09, 2024

Southern Ford has excellent customer service and their service advisors are very friendly and treat the customers with respect More

by KRUNCHJB1
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
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