Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
1,579 Reviews of Southern Ford - Service Center
Sort by
May 25, 2021
Friendly, expert, competent, terrific25 word minimum? Friendly, expert, competent, terrific 25 word minimum? Why are you making this review process so hard? They know their vehicles. They accura Friendly, expert, competent, terrific 25 word minimum? Why are you making this review process so hard? They know their vehicles. They accurately fixed the problem. They were very helpful. More
by JimL
Employees Worked With
William Rodgers
May 20, 2021
Great Dealership that is customer focused. New and used Sales and service are all wonderful. They explain the process and accurately estimate time and cost. Sales and service are all wonderful. They explain the process and accurately estimate time and cost. More
by jrdingus2012
Employees Worked With
William Rodgers
May 18, 2021
I had a inspection done. May 13th. The park light, is still out (was out before I arrived) Had to ask for another appointment to have the oil changed. Sticker from the last oil changed showed 148000 mile still out (was out before I arrived) Had to ask for another appointment to have the oil changed. Sticker from the last oil changed showed 148000 miles. The mileage was 150,000 on the car. I’m assuming because of the pandemic things are a little harder to maintain More
by Arlene Eley
Employees Worked With
Jon Conway
May 17, 2021
I have only used this dealership for repairs. Stephanie I have only used this dealership for repairs. Stephanie Spangler is the person who helps us. She always remember our name and we feel that we can tr I have only used this dealership for repairs. Stephanie Spangler is the person who helps us. She always remember our name and we feel that we can trust her opinion when she tell us what work is needed in repairs More
by Loretta Vaughn
Employees Worked With
Stephanie Spangler
May 17, 2021
After having issues with several areas, from warranty to services and miscommunication, I contacted Mr Jeff Dodson with my concerns. I am now a satisfied customer! services and miscommunication, I contacted Mr Jeff Dodson with my concerns. I am now a satisfied customer! More
by Jsigmon
Employees Worked With
Jeff Dobson
May 16, 2021
We were going out of town when we noticed the tire sensor light. Hall Ford was the first place we saw. We were greeted by William. He saw the valve stem was bent. He fixed the stem, put air in and check light. Hall Ford was the first place we saw. We were greeted by William. He saw the valve stem was bent. He fixed the stem, put air in and checked all four tires. He wouldn't take money for the service or a tip. A situation that could have put a damper on our trip left us with a great story to tell and a reminder that there are good people in this world! More
by Joel and Sylvia
Employees Worked With
William Rodgers
April 28, 2021
Great service from all the staff that I had contact with. They explained everything I asked about in a way that I understood it. Thanks They explained everything I asked about in a way that I understood it. Thanks More
by busywoman03
Employees Worked With
Jon Conway, Ted Desantis, William Rodgers
April 26, 2021
Stephanie is the absolute best! She is always so kind and warm with her customer service and she goes above and beyond to make sure I’m taken care of! warm with her customer service and she goes above and beyond to make sure I’m taken care of! More
by Matthew
Employees Worked With
Stephanie Spangler
April 26, 2021
Stephanie in Service Department was excellent. She was able to show us things on the vehicle that we were not shown when we purchased it. Hall Ford lost a star because when making appt whomever I spoke to able to show us things on the vehicle that we were not shown when we purchased it. Hall Ford lost a star because when making appt whomever I spoke to got model incorrect and I had to call back and give the correct model. Also the caller didn’t verify if they had the parts. I was asked this once i got there. If they hadn’t had i, it would have been a 30 min wasted trip. Other reasons were i was told on the phone by someone in parts department it would take about an hour but it took two. More
by craftyreen
Employees Worked With
Stephanie Spangler
April 24, 2021
Brought car and explain the problems. Exactly everything was taken care of. I was impressed again!! Stephanie did an excellent job as usual very impressed with her as a service representative. She is one in was taken care of. I was impressed again!! Stephanie did an excellent job as usual very impressed with her as a service representative. She is one ina million!! More
by Mburns45
Employees Worked With
Stephanie Spangler
