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Southern Ford - Service Center

Newport News, VA

4.7
1,907 Reviews

1,907 Reviews of Southern Ford - Service Center

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March 21, 2024

Quick to respond and professional Was able to take care of my needs and schedule the service around my availability More

by MCASTELLANO101
Recommend Dealer
Yes
Employees Worked With
Yulia Conway
March 20, 2024

Pleasant ,courteous and fast service. Stephanie Spangler has always been easy to work with and keeps my car on the go. More

by tsbeane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2024 -

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

March 18, 2024

She is nice and polite and always ask my questions Alsoshe keeps me updated on my services More

by MECKMIKE64
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : STEPHANIE SPANGLER
Jul 08, 2024 -

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

March 18, 2024

The vehicle was left for more than 4hrs in dealership and nothing has get done. Poor customer service. More

by Transit #85
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
EDDIE MARSHALL
2.0
This rating includes all reviews, with more weight given to recent reviews.
QUERIDA WILLIAMS
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2024 -

Southern Ford responded

"Transit #85" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvnf@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

More
March 18, 2024

The service department personnel were very helpful and my vehicle was taken care of in a timely manner. Scheduling the service was very difficult as the platforms provided were difficult to use. More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2024 -

Southern Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

March 17, 2024

Very pleasant to work with from the beginning to end. We were happy with our vehicle and they were very reasonable in negotiations, did not feel pressured during negotiations. We had a small issue with t More

by kevin.mckelvey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick George
5.0
This rating includes all reviews, with more weight given to recent reviews.
JAKE LYNCH
5.0
This rating includes all reviews, with more weight given to recent reviews.
ROBERT MUIR
5.0
This rating includes all reviews, with more weight given to recent reviews.
JARED STARK
5.0
This rating includes all reviews, with more weight given to recent reviews.
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2024 -

Southern Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

March 16, 2024

Always friendly and professional and always answered my questions I've been in the automotive field for over 40yrs and southern Ford is the best I've ever seen More

by Fredkirkirt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2024 -

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

March 15, 2024

Great to deal with. Found the vehicle i was looking for. In and out quickly More

by jseaman0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MANNY PATEL
4.0
This rating includes all reviews, with more weight given to recent reviews.
ROBERT MUIR
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2024 -

Southern Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

March 15, 2024

I was taken and the job was done the service writer was knowledgeable and polite. More

by RMB3RD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDDIE MARSHALL
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2024 -

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

March 15, 2024

Southern Ford in Newport News service department is very efficient and organized. Will return again. More

by AHAZLEGROVE
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : EDWIN WARREN
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