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1,580 Reviews of Southern Ford - Service Center
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July 18, 2021
took my vehicle in for oil service (to include a 23 point inspection) and tire balancing. . returned home and discovered my tires are worn to the marker. . i told them i was towing a trailer on a cross c inspection) and tire balancing. . returned home and discovered my tires are worn to the marker. . i told them i was towing a trailer on a cross country trip, but they didn't alert me to the danger from worn tires. . clearly, they don't do a 23 point inspection. . i wasted $80 to balance the tires. . they lost an opportunity to sell me 4 tires. . they also lost my future business because i don't trust their service. hall ford service department doesn't deliver trustworthy service. More
by bruce
Employees Worked With
jon conway, green team
July 16, 2021
I had my vehicle serviced at Hall Fird/Lincoln (Newport News) on 07/15, for oil change and new battery. The next morning of 07/16, there was a flap hanging which prevented me from driving until I had AAA News) on 07/15, for oil change and new battery. The next morning of 07/16, there was a flap hanging which prevented me from driving until I had AAA come to secure. I was then, able to drive back to Hall Ford/Lincoln, who placed the proper screws in place. My Service Rep. was Alicia C., who got things taken care of and got me on my way in short order. Happy Customer!! More
by Lincoln Babe
Employees Worked With
Service Department , Alicia Marie Chapman Jones
July 14, 2021
Other then the mechanic leaving his prints on my door, I recommend Hall Lincoln to everyone who owns a Lincoln. I drive to Newport News from VA Beach due to the excellent service and care from this facility recommend Hall Lincoln to everyone who owns a Lincoln. I drive to Newport News from VA Beach due to the excellent service and care from this facility. Great job Hall Lincoln. More
by MiraLou
Employees Worked With
Stephanie Spangler
July 13, 2021
The customer service was excellent. John Conway was very helpful with my vehicle service. I’d give Hall Lincoln more than 5 stars if I could.👍 helpful with my vehicle service. I’d give Hall Lincoln more than 5 stars if I could.👍 More
by Carol Nishikawa
Employees Worked With
John Conway
July 12, 2021
The service department is unprofessional and rude especially JON CONWAY! He’s totally disrespectful and condescending towards women! His attitude truly sucks and I will discourage anyone from going t especially JON CONWAY! He’s totally disrespectful and condescending towards women! His attitude truly sucks and I will discourage anyone from going there for service. More
by fccccbrown1997
Employees Worked With
Alicia Marie Chapman Jones
July 07, 2021
Attentive to what I needed looked at for my truck and they kept me informed of what they found, suggested service options , and even got me in for a oil change last minute. they kept me informed of what they found, suggested service options , and even got me in for a oil change last minute. More
by billsfan66
Employees Worked With
Ted Desantis
June 24, 2021
I have been Happy with the service provided every time I’ve taken my vehicle in there for repairs it’s one of the best service facilities in the area as far as I’m concerned thank you I’ve taken my vehicle in there for repairs it’s one of the best service facilities in the area as far as I’m concerned thank you More
by E2016
Employees Worked With
Mike Lewis
June 22, 2021
I took my 2015 Fusion in for what I thought was a simple tire repair because Hall Ford removes the tire and patches rather than shoving a plug through the cord. A bit later Jon came out and explained the ho tire repair because Hall Ford removes the tire and patches rather than shoving a plug through the cord. A bit later Jon came out and explained the hole was too close to the sidewall and the tire needed to be replaced (some places would have just shoved the plug in and sent me on my way). Hall had the correct tire and did the work. The price was very competitive and done as quickly as could be expected considering I rolled in without an appointment. In the 5 years I've had my Fusion, Hall Ford is the only place I've taken it for service. When I think of Hall Ford I think "quality, price, safety". More
by Kenn
Employees Worked With
Jon Conway
