Back

Southern Ford - Service Center

Newport News, VA

4.7
1,580 Reviews

1,580 Reviews of Southern Ford - Service Center

Sort by
July 30, 2021

I like the service I get here at Hall because of the atmosphere. The quality of customer service is always great. Employees will acknowledge any funny jokes you make at the end of the service once leav More

by A. Jones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alicia Marie Chapman Jones, Stephanie Spangler, William Rodgers, Mike Lewis
Aug 13, 2021 -

Southern Ford responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 30, 2021

Every time I go into the dealership to get my car serviced, the people are always very personable and always answer any questions and/or concerns I may have. I would highly recommend this dealership More

by savyshopper7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alicia Marie Chapman Jones, Stephanie Spangler, William Rodgers, Mike Lewis
Aug 13, 2021 -

Southern Ford responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you continue to choose us for all your automotive needs! Take care!

July 29, 2021

Great service as always. The only dealership I take my vehicle to be serviced. My service advisor Alicia Chapman-Jones was very nice and pleasant to work with. More

by Amccj23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alicia Marie Chapman Jones
Aug 13, 2021 -

Southern Ford responded

Hi, we are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day.

July 29, 2021

Great service provided by a competent and caring professional staff. All required work was throughly explained and then performed in a timely manner. Very satisfied with the experience. More

by Sleight
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Rogers
Aug 13, 2021 -

Southern Ford responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We always strive to provide top-quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hall Ford Lincoln Newport News!

July 29, 2021

I brought my vehicle in for a state inspection and oil change. Stephanie Spangler was my service adviser and she was GREAT! She is an asset to your company! More

by rdeyong3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Spangler
Aug 13, 2021 -

Southern Ford responded

Hi, thank you for your kind review; we are happy to pass along your comments to Stephanie here at Hall Ford Lincoln Newport News! We hope to be of service to you again in the future. Best wishes, Hall Ford Lincoln Newport News

July 27, 2021

Great and timely service. They found the root cause of my issue and allowed me to be a part int determining how best to fix it with my budget. More

by jsndvrx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Lewis
July 26, 2021

Took my 2014 GT mustang in for repair. Problem solved quickly. Service person Jon Conway was great. Kept me up to date and answered all my concerns. More

by wesleyburton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Conway
July 25, 2021

Hall Ford was easy to work with. Very accommodating to get my car in when they could and kept me up to date with emails and texts. More

by Khunter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Rodgers
July 24, 2021

Happy to bring my car here for service! I appreciate the shuttle service to home and working with Jon as my service advisor. Ill be back! Waiting area is spacious nice and clean More

by staciebanfield
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon
July 19, 2021

I’ve always been satisfied with the service dept, but the past few months it has been difficult to get anyone to answer the phone. More

by nancyv187
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Spangler
Jul 20, 2021 -

Southern Ford responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out to us if there's anything more we can do!

Jul 20, 2021 -

Southern Ford responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out to us if there's anything more we can do!

...
128
...