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Southern Ford - Service Center

Newport News, VA

4.7
1,581 Reviews

1,581 Reviews of Southern Ford - Service Center

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July 09, 2022

Excellent service. Advisor was very friendly and kept me in the loop of what had to be done. Cashier was also very friendly and helpful More

by farjjr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Conway
July 03, 2022

Friendly, professional service department. They got us in quick and did exactly what they said. Notified us promptly of work and completion. When I say “us”, they kept both my wife and myse More

by Rmburke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alicia Marie Chapman Jones, Stephanie Spangler, Ted Desantis, Mike Lewis, Eddie Marshall, Jon Conway, Rae Cooper
June 29, 2022

Excellent customer service. The service team was prompt and kept me in the loop from start to finish. More

by Dafutrell38
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Conway
June 28, 2022

I expected it would take about 3 days to repair my truck. Instead, Hall Ford repaired and returned it the next day. More

by ralphvarhalla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alicia Marie Chapman Jones
June 21, 2022

Service team was extremely courteous and friendly! My vehicle was returned to me in a timely manner. More

by Jdodoms
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Lewis
June 16, 2022

very clean shop and waiting room fully stocked with goodies. work was professional and done in a timely manner More

by rws13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Conway
June 16, 2022

Professional, courteous and efficient. Appointment scheduling was easy and fast. On time service and fast maintenance repair. More

by Allbol9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Conway
June 15, 2022

Work was completed in a timely manner. The service department staff were very polite and professional. More

by chretienw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alicia Marie Chapman Jones
June 14, 2022

Easy online scheduling, on time appointments, friendly helpful service reps, completed work according to my request. I trust Hall Ford to do it right ✅️. More

by Ed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Lewis
June 09, 2022

Service agent was outstanding. She researched my Ford advantage and found extra funds to subtract from my bill More

by lcgolfer87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alicia Marie Chapman Jones
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