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Southern Ford - Service Center

Newport News, VA

4.7
1,908 Reviews
Call Service Center (757) 266-4998

1,908 Reviews of Southern Ford - Service Center

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April 04, 2024

Oliver was great at his job. Did everything in his power to get me what I wanted and even followed up days after I bought the vehicle. More

by ronaldkeen
Recommend Dealer
Yes
Employees Worked With
JAMES OLIVER LAMB
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 04, 2024 -

Southern Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

April 04, 2024

Made arrangements for oil change and brake check. Service was fine and fairly speedy. No problems. More

by dmcquillen76
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : STEPHANIE SPANGLER
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Apr 04, 2024 -

Southern Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

April 04, 2024

Edwin was very attentive and answered all my questions. He explained everything to me and kept me updated with the progress of my vehicle. Thank you Edwin. More

by adams.peonie21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 05, 2024 -

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

April 04, 2024

Friendly and excellent customer service. They kept me informed and assisted in setr8ng up my next appointment. More

by ALOHA1LISA63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 05, 2024 -

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

April 04, 2024

The service department is always courteous and knowledgeable. They keep you informed as to the progress of work being done and if any problems arise. More

by Baldwinfamily5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 05, 2024 -

Southern Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

April 04, 2024

Excellent service. Edwin kept me informed on everything that was going on with my vehicle. As I stated, excellent service. More

by Robin
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : EDWIN WARREN
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Apr 05, 2024 -

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

April 04, 2024

Everything was easy and quick. Thank you. Everyone is always kind and very helpful. Always looking out for all of my vehicles. I will always bring my vehicles in for service More

by Lincoln4me
Recommend Dealer
Yes
Employees Worked With
JON CONWAY, JON CONWAY
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Apr 04, 2024 -

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

April 04, 2024

Stephanie was great they got my car done in less than an hour. I was very happy More

by RDUNCAN1946
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JON CONWAY
Report | Print
Apr 05, 2024 -

Southern Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

April 04, 2024

Been to Southern Ford Service a few times and have had great service each time. John helped me the last time he’s very friendly and knowledgeable. Does a great job of explaining the process and details re More

by GARY.BALDAUF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
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Apr 05, 2024 -

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

April 02, 2024

In and out quickly. Worker noted my registration sticker was missing. Worker was friendly with a smile. More

by YAPPLEBY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
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Apr 04, 2024 -

Southern Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

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