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Southern Ford - Service Center

Newport News, VA

4.7
1,581 Reviews

1,581 Reviews of Southern Ford - Service Center

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July 31, 2022

After some initial frustration on our part, the service manager and general manager went beyond our expectations to make things right and make us happy. Thankful to them for trying so hard. I will have no More

by nsgarn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Dobson, Jon Conway
July 30, 2022

Great service department. Honest and no pressure. Mile was awesome. They gave me a Repeat customer discount. Very appreciative. More

by Karel_curtis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Lewis
July 28, 2022

Excellent service and very friendly staff with amazing customer service!! Very happy with the service that was done on my Jeep! Thank you!!! More

by sunflower2879
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alicia Marie Chapman Jones, Stephanie Spangler, Ted Desantis, Mike Lewis, Eddie Marshall, Jon Conway, PJ Actlis
July 25, 2022

Markus mitchell is outstanding We’ll take our cars to wherever he works Super great mechanic More

by Pmartin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Markus mitchell
July 24, 2022

They did a very good job servicing my vehicle and they are polite and helpful. More

by Flower
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
They are all excellent
July 23, 2022

Hall Ford is a great place to have your vehicle service, the staff is very knowledgeable, helpful and friendly. I prefer Hall dealership over the other's in the area. More

by edoc001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alicia Marie Chapman Jones
July 22, 2022

We brought the car in for two issues. They were fixed in the time period estimated and for less than estimated. Very impressive considering the car is 15 years old More

by Lucybluford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alicia Marie Chapman Jones, Stephanie Spangler
July 20, 2022

Very helpful in service department. I drove there from NC for repair and they went out of the way to get me back on the road asap. More

by raunaf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Conway
July 20, 2022

The service was fast and professional. The service rep carefully repeated what I wanted in order to make sure that I was clear on the service that I was receiving. She was very courteous a More

by lac39180
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alicia Marie Chapman Jones
July 15, 2022

As usual Jon was on point with his service recommendations. I feel nothing that wasn't necessary was done. All work was completed at competitive priced. More

by Kenn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Conway
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