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Southern Ford - Service Center

Newport News, VA

4.7
1,581 Reviews

1,581 Reviews of Southern Ford - Service Center

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September 28, 2022

Appointment scheduling was easy got the service I needed done in a timely manner and everyone was friendly More

by dstickley50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Conway
September 23, 2022

Excellent service, well organized , very experienced in it field of what’s wrong with the car, meet and greet is over welcome , let you know or keep you informed of Waite time. Stephanie Is award some re More

by jeanette.borum
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Spangler
September 22, 2022

Service was excellent, and talking to the customer service representative was way. I was informed about my car and service was prompt More

by Victor.sanicharra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Lewis
September 21, 2022

Been to tgis place few times already, Easy to schedule the service. Staff are always polite and with positive attitude. When I dropped my vehicle off for my last oil change I got a phone, they reminded me More

by Alina Bennett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
PJ Actlis
September 17, 2022

Jon was professional and straightforward. My service was done in a timely manner and my car was clean and uncluttered when I picked it up. More

by Mk1515
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Conway
September 13, 2022

Regular maintenance due. Set up online. Checked in no problem, waited in comfortable customer area , free wifi. Car done quickly, paid right at the same service writer no pro More

by faST Focus
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Lewis
September 13, 2022

Very prompt and keep you well informed, to include estimated wait time for your service. Very clean facility and all employees are friendly and polite More

by Lynn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Lewis
September 09, 2022

Everyone at Hall Ford was wonderful, excellent customer service. Eddie Marshall was especially helpful with my F450. Very knowledgeable and thorough! More

by Kristen Paster
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alicia Marie Chapman Jones, Stephanie Spangler, Ted Desantis, Mike Lewis, Eddie Marshall, Jon Conway, PJ Actlis
September 08, 2022

Everyone from the call center, to who greeted me when I walked in, the man who gave me a shuttle ride, and who I was serviced with we’re all so very kind and helpful. The tech assigned to my vehicle was th More

by Callie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Conway, Craig Spriggs
September 01, 2022

Personnel are some of the nicest that I have ever encountered at any business. Makes you want to bring your vehicle into Hall Ford whenever there is any problem. More

by Dbldip97
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ted Desantis, Mike Lewis
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