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Southern Ford - Service Center

Newport News, VA

4.7
1,908 Reviews

1,908 Reviews of Southern Ford - Service Center

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April 12, 2024

So easy. Made an appointment. They took my car back right away. I will definitely bring my car back here More

by camel51
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
Apr 15, 2024 -

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

April 12, 2024

They replaced our transmition in our 2017 F150 Lariat and took care of the rental car for the week. More

by CWAGNER0428
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
Apr 12, 2024 -

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

April 11, 2024

Excellent service, quick and courteous, got me checked in and work was done quickly and truck runs smoothly More

by cubpack488
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
Apr 11, 2024 -

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

April 11, 2024

I've always been treated with respect and my vehicles have received the best service here. I was nervous when the ownership changed, but those feelings have passed after multiple visits and still getting More

by kmcguffee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MANNY PATEL
5.0
This rating includes all reviews, with more weight given to recent reviews.
JAKE LYNCH
5.0
This rating includes all reviews, with more weight given to recent reviews.
JARED STARK
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JOSH COBB, JON CONWAY
Apr 11, 2024 -

Southern Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

April 11, 2024

I have always have had great service. They always try to get my car back to me in a quick fashion. They let you know what is the situation. More

by MCOSTON30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2024 -

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

April 11, 2024

Fair service. We prefer dealing with the ladies - they actually communicate our car's needs better. More

by PLANTNERD68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JON CONWAY
Apr 11, 2024 -

Southern Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

April 10, 2024

good and honest service and a very polite stuffs it’s also a reasonable price for all the service More

by ROBLESEVELYN1970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2024 -

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

April 10, 2024

Ms. Stephanie was very helpful when it came to the services that I requested and went above and beyond. More

by jasmine.johnson322
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2024 -

Southern Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

April 10, 2024

Stephanie has been my service advisor since I started going there, she is fantastic. And the technicians always do quick and good work. All in a great place to get service done. Thank you all. More

by alexbjones1992
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2024 -

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

April 10, 2024

Elshan and the finance team were helpful. The vehicle did not come with floor mats and there was some cosmetic damage, but these two were helpful. More

by coombs0
Recommend Dealer
Yes
Employees Worked With
JOE JENSEN
5.0
This rating includes all reviews, with more weight given to recent reviews.
JARED STARK
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : ELSHAN ALAKBAROV
Apr 11, 2024 -

Southern Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

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