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Southern Ford - Service Center

Newport News, VA

4.7
1,811 Reviews

1,811 Reviews of Southern Ford - Service Center

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January 18, 2025

On time and kept me updated. Work excellent will come again when needed Will recommend to others More

by wanda4joy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
JON CONWAY
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 18, 2025

Worst service ever. No one answers the phone; there is a lack of communication and very disorganized messaging, for starters. Also, the valve cover is still leaking afte More

by Julio Colon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
JEFF DOBSON
1.0
This rating includes all reviews, with more weight given to recent reviews.
JON CONWAY
1.0
This rating includes all reviews, with more weight given to recent reviews.
EDDIE MARSHALL
1.0
This rating includes all reviews, with more weight given to recent reviews.
January 18, 2025

People at the dealership were very friendly very honest very hard working to get me into my truck that I purchased More

by treashley2018
Recommend Dealer
Yes
Employees Worked With
MANNY PATEL
5.0
This rating includes all reviews, with more weight given to recent reviews.
JOE JENSEN
5.0
This rating includes all reviews, with more weight given to recent reviews.
MICHAEL ESQUIVEL
5.0
This rating includes all reviews, with more weight given to recent reviews.
KENNETH MCGHEE
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 18, 2025

Great service. friendly people. very knowledge. clayton is the best! can’t wait to buy another car there. More

by pcpruett66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JEFF DOBSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
JON CONWAY
5.0
This rating includes all reviews, with more weight given to recent reviews.
EDDIE MARSHALL
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
QUERIDA WILLIAMS
5.0
This rating includes all reviews, with more weight given to recent reviews.
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 17, 2025

Stephanie Spangler at Southern Ford ensured that our 2018 Lincoln Navigator was taken care of. Thank you to her and the service team for making sure our vehicle was serviced and ready continue its journey. W More

by Hillard Deborah and cedric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 17, 2025

Greated me a smile, very courtesy. My vehicle was looked and and service in a timely manner More

by cameron.messeder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 17, 2025

Rob Muir helped me at Southern Ford we had zero issues he was straightforward unlike the other dealerships that I have dealt with. I purchased a new truck that had a problem with the mirror he fixed it. The More

by krhind94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ROBERT MUIR
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 16, 2025

Southern continues to empress with their outstanding service and customer care!! Outstanding! This survey can be annoying by requiring 15 words or more! More

by Wil9015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jimmy
January 16, 2025

As usual Eddie always takes great care of making sure my F350 Dually is well serviced and maintained! More

by Loudhd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDDIE MARSHALL
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 16, 2025

Nice people comfortable waiting room Which is good because it’s take long time for service More

by newyorkyankee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
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