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Southern Ford - Service Center

Newport News, VA

4.7
1,908 Reviews

1,908 Reviews of Southern Ford - Service Center

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April 16, 2024

The two times I have been there have been good experiences as a new member of the Southern Auto group. More

by CARLV119
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2024 -

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

April 16, 2024

A good place to bring your car or truck. As long as stephanie is there More

by johnwalton734
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2024 -

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

April 16, 2024

Always the best service and extra care from everyone at Southern Ford. We will be back More

by BEV.1CLARK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
Apr 17, 2024 -

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

April 16, 2024

Every time I come in a always have a great experience with all the employees More

by Shaun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
Apr 17, 2024 -

Southern Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

April 16, 2024

I have been getting my inspection and oil changes here since 2019. I really appreciate the great work and attention to my vehicle needs. Thank you. More

by kinega3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JARED STARK
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Bell, JON CONWAY
Apr 17, 2024 -

Southern Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

April 15, 2024

We have been regular customers with Hall Ford, now Southern Ford for years now and their customer service has always been top notch. More

by jvlch98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick George
5.0
This rating includes all reviews, with more weight given to recent reviews.
JEFF DOBSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
MANNY PATEL
5.0
This rating includes all reviews, with more weight given to recent reviews.
DAKOTA BOOTH
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
JARED STARK
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JOSH COBB, JON CONWAY
Apr 15, 2024 -

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

April 15, 2024

We took our Lincoln MkT to Southern Ford to look at a clear coat peeling issue back on Wednesday January 31st to drop it off for the 1st of February. While there we talked to our longtime service adviso More

by Penny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
JEFF DOBSON
1.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JON CONWAY
Apr 16, 2024 -

Southern Ford responded

Penny. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvnf@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

April 15, 2024

Fixed the problem quickly and on time. I will be back. Thanks for a great job More

by drserwon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2024 -

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

April 14, 2024

The service was prompt and efficient. The employees were very polite and kept me well informed More

by billnkathleen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2024 -

Southern Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

April 14, 2024

Everything was top notch , everyone was courteous and efficient, the service was great and timely More

by PSTIBBS3413
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
Apr 15, 2024 -

Southern Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

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