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Southern Ford - Service Center

Newport News, VA

4.7
1,909 Reviews

1,909 Reviews of Southern Ford - Service Center

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April 22, 2024

The bar for excellence is high at this establishment. I have been to several different car dealerships in my life but this one is special to me. I truly appreciate the opportunity I had to purchase a veh More

by jerrel.aa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
Apr 24, 2024 -

Southern Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

April 21, 2024

I am absolutely stunned that I made a 0900 appointment and was not able to be seen the same day at the very minimum. Four days later, my vehicle was returned to me just as dirty as it was when it was pick More

by MACELANGSTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
ALICIA CHAPMAN-JONES
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yulia Conway, Gwen Chapman
Apr 24, 2024 -

Southern Ford responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvnf@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

April 20, 2024

Great customer service! Quick service - in and out in no time! Thank you very much! More

by dmcw314
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
Apr 24, 2024 -

Southern Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

April 20, 2024

Most of time it's very difficult to contact Ford dealership, I'm no satisfied with that. Jon the service representative was very professional, as well as had really good advice for me personally, More

by CLAUDERICHEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
Apr 24, 2024 -

Southern Ford responded

Thank you for bringing this to our attention, Claude. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

April 20, 2024

Understanding as I was late to a traffic fire. Quick and thorough job on the recommended service. More

by PDOMON2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2024 -

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

April 20, 2024

They took good care of me and they we’re professional and polite with me More

by jameschurchill2005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2024 -

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

April 20, 2024

Always great service. Have purchased and had all service performed for 3 vehicles from this dealership. More

by JWALLEN99970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2024 -

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

April 20, 2024

Great service. Kept me updated and sent reminders for the appointment. I recommend using them to maintain you truck! More

by rjdowling80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDDIE MARSHALL
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2024 -

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

April 20, 2024

Stephanie makes this dealership 5 Star. She listens, she cares and she makes sure that all of your concerns pertaining to your car are addressed. She wonderful! I look forward to seeing he More

by bmbcindy61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2024 -

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

April 20, 2024

Eddie and his team are always customer focused, and thorough in their work. We are constantly impressed with their friendly support! More

by kienlefred
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
EDDIE MARSHALL
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2024 -

Southern Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

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