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1,811 Reviews of Southern Ford - Service Center
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January 27, 2025
They are responsive to customer needs. Warm and welcoming, the uber ride to woek and back excellent! Warm and welcoming, the uber ride to woek and back excellent! More
by UNACLASLAS
Verified CustomerEmployees Worked With
January 26, 2025
Service is good. They need to work on their communication. Customers want to know what's going on with their vehicles. They need to work on their communication. Customers want to know what's going on with their vehicles. More
by Aaron.beach44
Employees Worked With
January 26, 2025
I'm really impressed with the quality of work that is done at your dealership. What else can be said, my vehicle is ten years old and every time it's repaired there it feels like a new vehicle. There are done at your dealership. What else can be said, my vehicle is ten years old and every time it's repaired there it feels like a new vehicle. There are other areas that can be improved, like dealing with the car insurers. I have car shield. More
by miltonlunsfordjr57
Employees Worked With
January 25, 2025
There are persons there who make the place a miserable experience. They don't return your calls or assist you with issues. They deny or pass you from this person/place to another. I want to scream sometim experience. They don't return your calls or assist you with issues. They deny or pass you from this person/place to another. I want to scream sometimes for some of them to listen/hear me. But it's easier to deny and hide out. I have been a long-term customer owning 6 Ford's over my lifetime. But yet my vehicle problem is being minimized! More
by Ethebri
January 24, 2025
Everything went great as always. Appointment was easy to make, they were expecting us and handled our issues quickly and professionally. Stephanie was exceptional as always. Appointment was easy to make, they were expecting us and handled our issues quickly and professionally. Stephanie was exceptional as always. More
by danslevent42
Employees Worked With
January 24, 2025
I was impressed with the whole process of getting my truck fixed . I especially liked the valet service 🎈 truck fixed . I especially liked the valet service 🎈 More
by bhicks7
January 23, 2025
Stephanie was most professional and listened to the issues I was having and wrote them down. She kept me informed on the progress and called when the issues were corrected. Thank you Stephanie and th issues I was having and wrote them down. She kept me informed on the progress and called when the issues were corrected. Thank you Stephanie and the Southern Ford Service Team. More
by STAN
Employees Worked With
January 23, 2025
Very friendly and helpful when I took my wife’s Expedition in for service. The young lady was very helpful in finding out what my maintenance warranty’s covered and took care of me . Great customer Expedition in for service. The young lady was very helpful in finding out what my maintenance warranty’s covered and took care of me . Great customer service ! More
by Keith
January 23, 2025
Always a pleasure doing business with both. Personally, I prefer working with an appointment than just trying to walk-in without; living in distant neighbor county, I always need to wait for Personally, I prefer working with an appointment than just trying to walk-in without; living in distant neighbor county, I always need to wait for repairs, than just drop off. thanks again, L WAYNE RILEY More
by WRILEY502279
Employees Worked With
January 23, 2025
Service was wonderful it just took so long, 8 hours was a long day. However, did arrange transportation for me to hair dresser and back. Unfortunately unable to finish as part had to be ordered and another long day. However, did arrange transportation for me to hair dresser and back. Unfortunately unable to finish as part had to be ordered and another trip to Newport News from Gloucester More
by JUDYEASON
