Southern Ford - Service Center

Told all lug nuts are damaged need to be replaced. Damage likely done by service center since tires have only been serviced here. At least I didn't have a blowout right after leaving lot which happene Damage likely done by service center since tires have only been serviced here. At least I didn't have a blowout right after leaving lot which happened after last oil change. More

not sure who stephanie is , had zero conversation with anyone there all I got was text messages I called morning of appointment and got no answer all I got was a text message saying there’s was a line of anyone there all I got was text messages I called morning of appointment and got no answer all I got was a text message saying there’s was a line of people in front of them and would get back to me , never happened , when I made appointment I asked if they could look at my remote start while my truck was there for recall was told yes make sure I bring both keys , I did , picked truck up asked about remote start was told they knew nothing about it More

Neat and clean shop. The Uber drivers were on time courteous and very well mannered The Uber drivers were on time courteous and very well mannered More

Communication between the service department and myself was very good, they provided updates for my truck in a very timely manner. was very good, they provided updates for my truck in a very timely manner. More

So glad we chose Southern Ford. . The service department is fast and friendly. The communication is unbeatable.. Highly recommended. . The service department is fast and friendly. The communication is unbeatable.. Highly recommended. More

Not very customer focused, always trying to sell something. In general, service seems to be trustworthy, but not a place to return if a have a better option. something. In general, service seems to be trustworthy, but not a place to return if a have a better option. More

Easy to get a service Appt. , courtesy all the time. Timely and they have my vehicle back on time. , courtesy all the time. Timely and they have my vehicle back on time. More

They do not prioritize appointment times even if you have a 7:30 appt this means they just hold your car hostage all day if not more days. They never reach out by the end of the day I almost always have to c a 7:30 appt this means they just hold your car hostage all day if not more days. They never reach out by the end of the day I almost always have to call them. When they identified a warranty part for faulty part I had to call them and track down their ordering of the part on my own. Unfortunately since they are in a densely populated area they do not have to attempt to be a good dealer they always have work More

This is only my second service visit since the dealership change from Hall Lincoln (Ford). It was a longer than expected wait. I assume there was trouble correcting my modem (SYNC) not working since shortly change from Hall Lincoln (Ford). It was a longer than expected wait. I assume there was trouble correcting my modem (SYNC) not working since shortly after it was replaced. The SYNC screen still does not display an ESN number. I have not yet had a chance to reload my app and check communication with Lincoln Way. More

Very rude and not compliant with what needs to be done . damaged my car and would not fix it . damaged my car and would not fix it . More