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Southern Ford - Service Center

Newport News, VA

4.7
1,563 Reviews

1,563 Reviews of Southern Ford - Service Center

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November 19, 2024

I am currently waiting to have two services completed. The dealership states they will Correct the issue,, but have yet to Complete the job. This issue has been ongoing Since September. More

by crystal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
MANNY PATEL
2.0
This rating includes all reviews, with more weight given to recent reviews.
JON CONWAY
2.0
This rating includes all reviews, with more weight given to recent reviews.
Kelcey Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maurice I am unaware of his last name, but he is truly a professional. He deserves 5 stars.
November 19, 2024

I was told I could only have my Lincoln service at Cavalier. Very happy knowing I could come to Southern for service on my Corsair....thanks guys! More

by SALLEN20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 19, 2024

I think the service was pretty good And they were on time Price a little high But good work More

by MeFields1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 18, 2024

Great service, good pricing, and timely service. I had to take my vehicle to Southern Ford for front wiper stop working, and State Inspection. while there I had them take care of other maintenance r More

by R.Johnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 18, 2024

Southern Ford in Newport News, did a great job on my vehicle: They were kind, courteous, patient, very helpful. I was in good hands. Thank you all. More

by THORNTON.SAM1928
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 17, 2024

This dealership was helpful in getting my vehicle repaired and addressed any concerns that I had. More

by msb
Recommend Dealer
Yes
Employees Worked With
AMBER JOHNSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 17, 2024

Southern Ford very polite, upfront, honest and professional. My service representative, Jon is awesome to work with, and explained in detail all the work needing to be done on our Expedition. Fol More

by DONAJIMTED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Our service technician
November 16, 2024

Had a very friendly service rep that made adjustments to my service request to include recommendations and an additional work item requested. More

by onefishdaniels
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 16, 2024

Excellent customer service and I have never been overcharged for any maintenance or sales items. Thank you for all you do. More

by Mikeegoods
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 16, 2024

Everyone was very professional and personable from start to finish. And very pleasant. I would definitely refer people to you. More

by terrid.savage
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JEFF DOBSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
JON CONWAY
5.0
This rating includes all reviews, with more weight given to recent reviews.
EDDIE MARSHALL
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
QUERIDA WILLIAMS
5.0
This rating includes all reviews, with more weight given to recent reviews.
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
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