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Southern Ford - Service Center

Newport News, VA

4.7
1,623 Reviews

1,623 Reviews of Southern Ford - Service Center

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December 21, 2024

Great service and nice people. I will return to them when I decide to purchase another vehicle. More

by p.rounds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick George
5.0
This rating includes all reviews, with more weight given to recent reviews.
JEFF DOBSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
JOE JENSEN
5.0
This rating includes all reviews, with more weight given to recent reviews.
JON CONWAY
5.0
This rating includes all reviews, with more weight given to recent reviews.
EDDIE MARSHALL
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
JARED STARK
5.0
This rating includes all reviews, with more weight given to recent reviews.
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 21, 2024

Very fast and professional. MARCUS, Stephanie and Homer are all amazing and thank you so much for everything you’ve done for our family.! More

by kbuhrman170
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : MARCUS
December 21, 2024

Excellent service and customer service. Stephanie is the best. She worked hard to correct the issue with my F150 under warranty thanks. More

by ELLINGSONRUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 21, 2024

Mr. Conway is an awesome Service Advisor, and I would be glad to come again with him on your team! More

by Jacob Dennison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 21, 2024

Southern Ford as it is called now always provides great courtesy and customer service to customers. More

by ALERIV061225
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 21, 2024

Excellent service. Friendly and very professional service personnel. All i have to say. Clean service waiting area. More

by AIHTERUL@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 21, 2024

Service was promptly done and personnel were very professional. I'm a long-term customer and enjoy Service from Southern Ford. More

by KNIGHTAK1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
QUERIDA WILLIAMS
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 20, 2024

We have been purchasing vehicles from this location since 2005 and have had nothing but great experiences and treatment! Great staff and excellent service department, especially Alicia Chapman.. More

by VJEDWRDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 20, 2024

Stephanie is awesome. She was professional, polite and very welcoming. When you come to a business for service, how a customer is received, determines future business. I'l More

by EMMANUEL.BOOTH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 19, 2024

Always appreciate the great service and the video inspection the maintenance team makes available online when there are any service recommendations More

by jrhamy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony from Service
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