Back

Southern Dodge Chrysler Jeep Ram FIAT - Service Center

Norfolk, VA

4.2
1,804 Reviews

1,804 Reviews of Southern Dodge Chrysler Jeep Ram FIAT - Service Center

Sort by
June 07, 2022

It is always a pleasure dealing with Tina. She nis a very knowledgable and pleasant individual to deal with. I only felt that the cost of the oil change was a bit on the high side. Nice clea More

by rnelson1126
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina - Service Writer
Jun 07, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

June 07, 2022

Your dealership has taken care of all my issues since I bought the vehicle there thank you very much More

by DCDAVE2452
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam
Jun 07, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

June 02, 2022

I had a Good Service Rep taking care of my vehicle with the then service addressed appropriately. More

by RCHANDRA60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haley More
Jun 02, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

June 01, 2022

Sam Vanderslice has provided professional and courteous service, explaining all details of my repair and the time line in getting the parts and scheduling the repair itself. More

by DMCCLELLAND3
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sam Vanderslice
Jun 02, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

May 30, 2022

Courtesy driver refused to give me a ride because I declined to wear a mask despite state and federal mandates being ended and I was fully vaccinated and healthy. More

by perrymedik
Recommend Dealer
No
Employees Worked With
I don’t remember anyones name.
May 30, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you, Perry. Management has your information and will be following up with you directly to ensure your satisfaction. Enjoy your day.

May 28, 2022

Excellent and attentive service from the staff! Ms. Dickinson was awesome start to finish. Excellent customer service. More

by jdickinson13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ms. Dickinson
May 28, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

May 27, 2022

Very nice customer service! ! The lady on the phone was very patient. Would recommend to anybody. More

by hunterhillbillysparky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

May 25, 2022

Fast and very, very, very, very, very, very, very, very, very, very, very, very, very professional. More

by BIGHUNGRY1969
Customer Service
Recommend Dealer
Yes
Employees Worked With
Shannon Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

May 25, 2022

Good location. Maintenance done in timely manner. No shuttle the day of my service. I took the bus. You ask for a people rating, but you only give Sales & Admin More

by rbmcat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Lovell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Carey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Carr
1.0
This rating includes all reviews, with more weight given to recent reviews.
Marion "David" Dantzler
1.0
This rating includes all reviews, with more weight given to recent reviews.
Marcus Dean
1.0
This rating includes all reviews, with more weight given to recent reviews.
Melvin Dickson Jr.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Fridel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lowen Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Ailstock
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Bryant
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We appreciate your feedback and will be happy to assist you in connecting with our team. To help our service leaders reach you, please provide us with your full name, contact information, and the nature of any concerns by emailing social@drivingsouthern.com or responding directly to this review with the requested information. We hope to hear back from you soon.

May 25, 2022

I came for state inspection. Service writer was extremely friendly and offered the shuttle service to me because it could have been 3 he wait.they dropped me at home and picked m More

by crumlichbrian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service writer I think her name was charlie
May 26, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our associates. Have a fantastic day!

...
119
...