Southern Dodge Chrysler Jeep Ram FIAT - Service Center

Had tires rotated. Technician put wrong pressure in tires. Saw alert once home. Had to drive all the way back to dealership. Shoddy work. Technician put wrong pressure in tires. Saw alert once home. Had to drive all the way back to dealership. Shoddy work. More

Did not do as requested. Asked to check battery. A week later my van won't start due to a bad battery. Also picked up 2 bolts in tires and would not claim responsibility. W Asked to check battery. A week later my van won't start due to a bad battery. Also picked up 2 bolts in tires and would not claim responsibility. Will be checking my van top to bottom before I drive off again. More

Tina was able to get my recall fixed in a timely manner. so far so good with the vehicle. Southern was also able to get me Fiat loaner while my vehicle was being serviced. Hopefully I won’t have to come back so far so good with the vehicle. Southern was also able to get me Fiat loaner while my vehicle was being serviced. Hopefully I won’t have to come back until March 2023 for my State inspection. More

Good quick service by all involved at fair price. the service agent was especially nice. the service agent was especially nice. More

The staff was communicative and pleasant to deal with. They took care of the issue I brought my car in for and identified some other areas I may want to address but were not pushy about me doing additiona They took care of the issue I brought my car in for and identified some other areas I may want to address but were not pushy about me doing additional services. I had a great experience and would recommend them to anyone that asked. More

I’ve taken my Jeep in twice now due to check engine light coming on The first time I paid $621 to have the ESIM system replaced. Then within a month the check engine light came on again. Supposedly they had coming on The first time I paid $621 to have the ESIM system replaced. Then within a month the check engine light came on again. Supposedly they had done a multi point inspection? The second time I went in it was the purge valve needing to be replaced for which I paid $315. Now within a week the check engine light has come on again! Either their diagnostic mechanics are not very good or they are messing with me. More

I just love this Dealership, people are so helpful, they actually walk you where you need to go. I felt comfortable and confident that my Jeep was here. They even topped off my fluids. actually walk you where you need to go. I felt comfortable and confident that my Jeep was here. They even topped off my fluids. More

Tina is great! She is very attentive and knows her product very well. She cares!!! She is very attentive and knows her product very well. She cares!!! More

Charged me for work they didn't do, or at least didn't do correctly. Dropped off my Jeep to have the airbag replaced for a recall, and now my seatbelt chimes won't shut off even when when buckled, and the ai correctly. Dropped off my Jeep to have the airbag replaced for a recall, and now my seatbelt chimes won't shut off even when when buckled, and the airbag warning light is now on on the dash cluster. Charged me $200 to adjust my parking brake cable, but parking brake still won't hold the Jeep. I can push it myself by hand with the parking brake engaged. They also charged me for brake fluid.. the parking brake is cable actuated! Parts were stolen off of my Jeep while it was in for service. They ordered parts that didn't fit my Jeep, then told me that my Jeep had the wrong parts on it, and I would need to replace those also, then they left the new part on my passenger seat uninstalled, and charged me for it even though they never put it in. They were also supposed to do a Virginia safety inspection and they didn't do it even after I asked them specifically if they had done it and they assured me they would do it. Every time I tried to call, I sat on hold for so long I would finally give up. Every time I went to the dealership in person I was told the mechanic was not available, or the service manager wasn't there, or some other reason nobody could help me. They always promised to call me the next day, and never once actually called. Then when I show up in person they would tell me, "Hey, we were just bout to call you" More

They were very nice to me while I waited. Job was done right and looked great. Job was done right and looked great. More