Southern Dodge Chrysler Jeep Ram FIAT - Service Center
Norfolk, VA
1,795 Reviews of Southern Dodge Chrysler Jeep Ram FIAT - Service Center
Service is poor, communication is even worse. Follow-up with management was not satisfactory either. I had to call every 15 minutes, and blast on sites and social media to get a response. Follow-up with management was not satisfactory either. I had to call every 15 minutes, and blast on sites and social media to get a response. More
Per their request because they had finally gotten all the parts for my car that I had to go in 3 separate times to get them to order, though they told me they ordered it the first time, I arrived at 8 am. Th parts for my car that I had to go in 3 separate times to get them to order, though they told me they ordered it the first time, I arrived at 8 am. They came every 30 minutes to let me know that they were working hard on my vehicle to get me out in a timely manner. At 11 am(3 hours later!), they came and told me that the mechanic had not touched my vehicle and I needed to come back another day. More
The intake representative was great but the tech who did the oil change only checked4 of the 27 point inspection and they said it was because he was new and did not know. Interesting. Then I had to come b the oil change only checked4 of the 27 point inspection and they said it was because he was new and did not know. Interesting. Then I had to come back the next day for the 27 point inspection because I was not satisfied with it not being completed. My vehicle dash says oil change required even though I had it changed.so not so sure it was done. This service required me to leave work early 2 days in a row. Big inconvenience . More
Great service very quick and people are always so friendly! Buy a car here you won’t regret it friendly! Buy a car here you won’t regret it More
My service writer helped process my requests and suggested other work that was needed. Work was done in a timely manner as I had to wait at the dealership. suggested other work that was needed. Work was done in a timely manner as I had to wait at the dealership. More
Had tires rotated. Technician put wrong pressure in tires. Saw alert once home. Had to drive all the way back to dealership. Shoddy work. Technician put wrong pressure in tires. Saw alert once home. Had to drive all the way back to dealership. Shoddy work. More