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Southern Dodge Chrysler Jeep Ram FIAT - Service Center

Norfolk, VA

4.2
1,795 Reviews

1,795 Reviews of Southern Dodge Chrysler Jeep Ram FIAT - Service Center

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September 10, 2022

Service is poor, communication is even worse. Follow-up with management was not satisfactory either. I had to call every 15 minutes, and blast on sites and social media to get a response. More

by tammielynne.wright
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cameron Shaw
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Desitiny Neal, John Deuso
Sep 12, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you once again for your contribution, Tammie. Our leaders have been notified of your feedback and will be contacting you directly to better your experience. Enjoy the day.

September 09, 2022

Wonderful service. Took care of my care. They booked but find me slot to get my car looked st More

by adutwum4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina Dickinson
Sep 09, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

September 08, 2022

Per their request because they had finally gotten all the parts for my car that I had to go in 3 separate times to get them to order, though they told me they ordered it the first time, I arrived at 8 am. Th More

by SJBMADEWITHLOVE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I didn't get their name but I will when I go back
Sep 08, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

To help our leaders reach you to better your experience, please provide us with your full name, contact information, and the nature of any concerns by emailing social@drivingsouthern.com or responding directly to this review with the requested information. We hope to hear back from you soon.

September 07, 2022

The intake representative was great but the tech who did the oil change only checked4 of the 27 point inspection and they said it was because he was new and did not know. Interesting. Then I had to come b More

by CLEOPATRAMORRIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Did not get names
Sep 07, 2022 -

CLEOPATRAMORRIS responded

Also the intake representative came with my service recommendation and cost in writing and then i gave approval for service. She was great but the incompetent cashier had a different amount and she not only couldn't explain to me the extra cost but became belligerent and rude ehen i asked for a breakdown of extra cost, to the point we almost got into an physical altercations and her coworker had to hold her back. Incompetent and terrible representation of your company. Unexceptional. I will not bring my care back to this site.

Sep 07, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you, Cleopatra. As our leaders are having difficulty locating your information, please provide us with your full name, contact information, and the nature of any concerns by emailing social@drivingsouthern.com or responding directly to this review with the requested information. We hope to hear back from you soon.

Sep 07, 2022 -

CLEOPATRAMORRIS responded

Ok thank you

September 07, 2022

I GET ALL MY SERVICE WORK DONE HERE. THE TECHS ARE VERY KNOWLEDGEABLE IN MANY DIFFERENT CAR BRANDS. More

by JOHNT8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TINA.DAVE.HAYDEN
Sep 07, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

September 05, 2022

Great service very quick and people are always so friendly! Buy a car here you won’t regret it More

by HVANCUYCK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lowen Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

September 01, 2022

After a conversation with the service manager my issues are being addressed. Thank you for the help More

by gabejoseph6130
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Dept
Sep 01, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

August 31, 2022

They have always done me right and Tina is fantastic. Always follows up and ensures that I’m happy with the service received. More

by ESE_1981
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina Dickenson
Aug 31, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

August 31, 2022

My service writer helped process my requests and suggested other work that was needed. Work was done in a timely manner as I had to wait at the dealership. More

by LMOODISPAW
Recommend Dealer
Yes
Employees Worked With
Tine
Sep 01, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

August 30, 2022

Had tires rotated. Technician put wrong pressure in tires. Saw alert once home. Had to drive all the way back to dealership. Shoddy work. More

by lindaferro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tina Dickinson
Aug 30, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you, Linda. Our leaders have been notified of your feedback and will be contacting you directly to better your experience. Enjoy the day.

Aug 30, 2022 -

lindaferro responded

lindaferro@hotmail.com 757 646-4255

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