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Southern Dodge Chrysler Jeep Ram FIAT

Norfolk, VA

Overview
Employees
Reviews
Vehicles
4.3
2,734 Reviews
Southern Dodge-Chrysler-Jeep-Ram-FIAT and Southern Alfa Romeo of Norfolk have a lots of new and used vehicles. When you buy from Southern, you get Lifetime Oil and Filter Changes, Lifetime VA State Inspections, Lifetime Loaner Car Program and Many More Value-added Benefits with our Exclusive Southern Hospitality Buyers Program. Southern Dodge-Chrysler-Jeep-Ram-FIAT and Southern Alfa Romeo are part of the Southern Auto Group...Serving the Hampton Roada community for over 40 years. Before You Buy, Give Southern A TRY!
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2747 N Military Hwy

Norfolk, VA

23518

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Showing 2,734 reviews

June 21, 2023

Great service. Everyone was professional and helpful. Everything was accomplished with no hassle and on time. More

by parner84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin , Todd Nichols
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Jun 21, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Great to see you back with us again so soon, Paul!

June 21, 2023

I did not receive the written communication from the multi check: How much tread is still on the tires? What condition are my brakes / pads ? Did they add any coolant, wind shield cleaner? The deal More

by Peg.calvird
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
The service department
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Jun 21, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernchryslerjeepdodge.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Jun 21, 2023 -

Peg.calvird responded

Peg Calvird, 757 409 2853Southern Dodge Chrysler Jeep Ram FIAT Jun 21, 2023 Peg.calvird VERIFIED CUSTOMER I did not receive the written communication from the multi check: How much tread is still on the tires? What condition are my brakes / pads ? Did they add any coolant, wind shield cleaner? The dealership used to provide these printouts!

June 20, 2023

I waited over 3 hrs for a SCHEDULED oil ! Everytime I have come for an appt, hours and hours for just an oil change! More

by 01MPJ025
Service Time
Recommend Dealer
No
Employees Worked With
Ni names
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Jun 20, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We can appreciate the ambiguity that DealerRater offers users but that does not allow us to properly assist an actual customer with a real need. If you happen to be a customer that would like us to help you with an issue you are experiencing, please provide us with your full name, contact information, and the nature of any concerns by emailing social@southernchryslerjeepdodge.com or respond directly to this message with the requested information. We hope to hear back from you soon.

June 20, 2023

Found what I was looking for and worked with me on paying cash. Everyone courteous and helpful. More

by ELAINEBELIEVES
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
John Ailstock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Greene
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Jun 20, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you again for this positive feedback, Elaine!

June 20, 2023

Tina in the service department was outstanding, keeping me up to date on my truck. More

by GREGSTONE62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina from Service
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Jun 20, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Great to hear from you again so soon, Gregory!

June 19, 2023

Very professional and very helpful to me responded to my needs in a timely fashion More

by CHERYLJACOBS413
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
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Jun 19, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Great to see you back with us again so soon, Cheryl!

June 19, 2023

Was in for my annual Virginia State Safety Inspection. Check-in, waiting period were quick and efficient. More

by Cat Daddy
Service Time
Recommend Dealer
Yes
Employees Worked With
Tina, service writer
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Jun 20, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Great to see you back with us again so soon!

June 16, 2023

Tina is great! always attentive and straight forward. Overworked but she is always a straight shooter. More

by abdul.ceville
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TINA in service
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Jun 16, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

June 15, 2023

Used express service for an oil change without appointment. Received my vehicle back in 2 1/2 hours. Personel that interacted with me were courteous and professional. More

by Rhunt82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nobody in sales or administration
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Jun 15, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Great to see you back with us again, Robert!

June 15, 2023

Great service and Great care for my truck. Always make me feel welcome and I'm the #1 customer. More

by frederick44va
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fast Oil personel
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Jun 15, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We appreciate your continued and ongoing support, Frederick!

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