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Southern Dodge Chrysler Jeep Ram FIAT

Norfolk, VA

4.3
2,736 Reviews
Southern Dodge-Chrysler-Jeep-Ram-FIAT and Southern Alfa Romeo of Norfolk have a lots of new and used vehicles. When you buy from Southern, you get Lifetime Oil and Filter Changes, Lifetime VA State Inspections, Lifetime Loaner Car Program and Many More Value-added Benefits with our Exclusive Southern Hospitality Buyers Program. Southern Dodge-Chrysler-Jeep-Ram-FIAT and Southern Alfa Romeo are part of the Southern Auto Group...Serving the Hampton Roada community for over 40 years. Before You Buy, Give Southern A TRY!
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2747 N Military Hwy

Norfolk, VA

23518

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Showing 2,736 reviews

October 12, 2023

I was disappointed in your pricing for the replacement of the backup camera that has not worked properly since I purchased the vehicle. More

by JESSYEIVRY
Service Price Transparency
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Service Time
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Recommend Dealer
No
Employees Worked With
Ron Rytter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We value and appreciate your business, Jessy. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.

Oct 12, 2023 -

JESSYEIVRY responded

Thank you

October 12, 2023

Fluids were not checked properly or topped off. My oil filter was not replaced as mentioned More

by awfj633
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Service dep
Oct 13, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for bringing this to our attention, Anthony. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

October 11, 2023

Always receptive and professional. Listen to my needs, provide expectations, deliver above expectations. Great facilities. More

by sandy.antonia.lopez
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Jorge Sarrazola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

October 11, 2023

I went to get a simple tire patch. They had a new mechanic patch the tire and were joking around because he couldn’t get the tire to fill with air. I’ve taken the truck back twice beca More

by aaron.cominio
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
Employees Worked With
I don’t know
Oct 11, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Aaron. We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.

October 11, 2023

Took peep off for safety inspection and oil change. Southern provided shuttle service so I could return to work while my vehicle was worked on. Very convenient. More

by SPKENN002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samuel Vanderslice
Oct 12, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

October 07, 2023

It’s my favorite dealership who I shop with for ten years now thanks again More

by derryck4real
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Employees Worked With
Joe Spence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

October 06, 2023

We bought our Pacifica from Southern and continue to love our Van. The buying process was excellent in every way. Some then we have taken our Van to Southern for upkeep and one tire repair. The service depa More

by WHSIFS
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Justin Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Rytter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Entire service department.
Oct 06, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Great to see you back with us again so soon, William!

October 06, 2023

Lowen provided excellent service. He found the car I was looking for quickly and had me back on the road. It seemed like the whole team was invested in helping. I highly recommend Sou More

by scottplaysthedrums
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Lowen Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

October 05, 2023

Tina is the workmen! She continues to give me VIP service each and every time I come in to have my truck serviced! She is your employee of the year and the reason why I w More

by bjes2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina
Oct 06, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Great to have you back with us again, Edward!

October 05, 2023

Service was good . There was a mistake that cause d leaking of gas from my truck, but the dealership offered to fix it and gave me a rental car to drive while it was be More

by Jerel Ensley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim
Oct 06, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

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