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Southern Dodge Chrysler Jeep Ram FIAT

Norfolk, VA

Overview
Employees
Reviews
Vehicles
4.4
2,381 Reviews
Southern Dodge-Chrysler-Jeep-Ram-FIAT and Southern Alfa Romeo of Norfolk have a lots of new and used vehicles. When you buy from Southern, you get Lifetime Oil and Filter Changes, Lifetime VA State Inspections, Lifetime Loaner Car Program and Many More Value-added Benefits with our Exclusive Southern Hospitality Buyers Program. Southern Dodge-Chrysler-Jeep-Ram-FIAT and Southern Alfa Romeo are part of the Southern Auto Group...Serving the Hampton Roada community for over 40 years. Before You Buy, Give Southern A TRY!
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2747 N Military Hwy

Norfolk, VA

23518

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Showing 2,381 reviews

February 09, 2024

Went in for a check engine light repair and on the way home the check engine light turned back on More

by gscott110302
Recommend Dealer
No
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Feb 13, 2024 -

Southern Dodge Chrysler Jeep Ram FIAT responded

"Gscott110302" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernchryslerjeepdodge.com or respond directly to this message with the requested information. We hope to hear back from you soon.

February 08, 2024

I've been a long time. Dodge Jeep Chrysler owner looking to open a new relationship in the Virginia area so I took my personal vehicle which is GMC in for an oil change. Si More

by mrmiller798
Recommend Dealer
No
Employees Worked With
Service department Short heavy set ladies with glass
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Feb 08, 2024 -

Southern Dodge Chrysler Jeep Ram FIAT responded

"Mrmiller798" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernchryslerjeepdodge.com or respond directly to this message with the requested information. We hope to hear back from you soon.

February 08, 2024

6 weeks to repair my car because of lack of spare parts is unacceptable only Jeep's fault. Dealership could not do better More

by Jballesta
Recommend Dealer
Yes
Employees Worked With
Sam
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Feb 08, 2024 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We appreciate your feedback and are eager to better your return experience.

February 08, 2024

Strung along, communication was only upon my request. My vehicle still sits in the back lot unfixed and it's been there since May 6,2023 More

by allyson.graul
Recommend Dealer
No
Employees Worked With
Several people
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Feb 08, 2024 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for bringing this to our attention, Allyson. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

February 08, 2024

Great customer service. The Southern team worked together to get the deal and the vehicle that I wanted. I am a repeat customer and will continue to be. More

by LYNNWHITE729
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ailstock
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 08, 2024 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

February 08, 2024

The cashier need to be in same building Services desk in one building and you pay cashier in another More

by jpettaw1
Recommend Dealer
Yes
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Feb 08, 2024 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We appreciate your feedback and are eager to better your return experience.

February 08, 2024

Great as always. Car was ready before the promised time. And I received a clear and concise report on my car. More

by Anthony.denoble
Recommend Dealer
Yes
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Feb 08, 2024 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

February 07, 2024

Most of the parts were out of stock and equivelent replacements were never attempted. Not all of the work requested was accomplished More

by Frank.greco
Recommend Dealer
Yes
Employees Worked With
4
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Feb 08, 2024 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We appreciate your feedback and are eager to better your return experience.

February 07, 2024

I got the wiper replaced within a half hour instead of the 2.5 hour wait that could have been. I appreciated how she arranged that. More

by wyo1919
Recommend Dealer
Yes
Employees Worked With
I don't remember her name. She was blonde, very personable and professional. She made it so I got out quickly.
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Feb 08, 2024 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

February 07, 2024

The staff was polite professional and very helpful. The service was excellent I would recommend this place to others. More

by Wilfredaward123
Recommend Dealer
Yes
Employees Worked With
Timothy winter
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Feb 08, 2024 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

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