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Southern Dodge Chrysler Jeep Ram FIAT
Norfolk, VA
2,630 Reviews
Southern Dodge-Chrysler-Jeep-Ram-FIAT and Southern Alfa Romeo of Norfolk have a lots of new and used vehicles. When you buy from Southern, you get Lifetime Oil and Filter Changes, Lifetime VA State Inspections, Lifetime Loaner Car Program and Many More Value-added Benefits with our Exclusive Southern Hospitality Buyers Program. Southern Dodge-Chrysler-Jeep-Ram-FIAT and Southern Alfa Romeo are part of the Southern Auto Group...Serving the Hampton Roada community for over 40 years. Before You Buy, Give Southern A TRY!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 2,630 reviews
July 25, 2018
Satisfaction? Mostly satisfied, but confused with answer on my request. Still waiting for a satisfactory answer. Spoke with service advisor who has yet to get bac Mostly satisfied, but confused with answer on my request. Still waiting for a satisfactory answer. Spoke with service advisor who has yet to get back to me. More
by HAACK4021
Verified CustomerEmployees Worked With
Sam ?, Oksana Brand, Jennie ?
July 25, 2018
Not a pleasant experience It was virtually impossible to get a hold of anyone just t get an update , phone would ring forever without anyone answering and texts would not get a It was virtually impossible to get a hold of anyone just t get an update , phone would ring forever without anyone answering and texts would not get answered in a reasonable time or would not get answered at all. Messages would not get returned. I’m not sure what happened, I received excellent service in a timely manner the first time I took my vehicle there for repair. It was a totally opposite experience this time around... I will not recommend or take my vehicle back for any type of service. More
by alexe1956
Employees Worked With
Quincy
July 25, 2018
Wonderful Experience I have gone through Antar a few times buying vehicles. Everytime he never disappoints. He's patient, nice and goes above and beyond finding you the ri I have gone through Antar a few times buying vehicles. Everytime he never disappoints. He's patient, nice and goes above and beyond finding you the right vehicle for you. He will make sure you are 100% sure on your vehicle choice and he never pressured you into buying a vehicle you aren't sure of. If I buy another vehicle in the future I will go through him again. More
by navymommy13
Employees Worked With
Capt. Antar Wilson
July 25, 2018
Best service I've ever experienced I met Mr. Wilson about four years ago while I was looking for my first vehicle in three years. He welcomed me with a smile and a great experience, exp I met Mr. Wilson about four years ago while I was looking for my first vehicle in three years. He welcomed me with a smile and a great experience, explaining all of the paperwork in detail as well as what I should expect down the road. If I had any questions his office was always open. I have since traded my vehicle in and he is the first person I thought about talking to. He made everything as easy as before, from trading in my old one to purchasing my new one. He is very experienced and doesn't beat around the Bush when it comes to what should be expected. If I look for another vehicle or know someone that is he is the first person i will recommend. More
by Jbhart87
Employees Worked With
Capt. Antar Wilson
July 24, 2018
State Inspection Brought my vehicle in on Saturday at 1 pm for a state inspection. The first thing I was told by a junior staff member was "You're a little late, you Brought my vehicle in on Saturday at 1 pm for a state inspection. The first thing I was told by a junior staff member was "You're a little late, you will probably have to wait until Monday." Not the best greeting I would offer. Fortunately, I was able to leave my vehicle with Glen, a more friendly, familiar, and senior staff member, until Monday afternoon, so it worked out. In addition, upon completion of the inspection, Glen offered recommendations for future service, but did not attempt to pressure or manipulate, which was appreciated. More
by peggy.roberts
Employees Worked With
W/F young, blonde; & Glen LNU
July 24, 2018
Oil change Work was done fast and quality was great very friendly staff spoke with the techand had some questions he explained everything that I asked will retur Work was done fast and quality was great very friendly staff spoke with the techand had some questions he explained everything that I asked will return More
by PITSBRGFAN73
Employees Worked With
Glen farless and Randy johnson
July 24, 2018
Didn’t take long at all Kevin Lovell. Great guy. Works hard. Was very nice from minute one. I’d buy another car from him. Trust me coming from a female. He’s very trustworthy Kevin Lovell. Great guy. Works hard. Was very nice from minute one. I’d buy another car from him. Trust me coming from a female. He’s very trustworthy and help you get out the door fast with everything you want More
by STACYMEADOWS1976
Employees Worked With
July 24, 2018
Motor mount replacement Very good. Had a 3 hour wait. But lots of cars before me. Initial check in, updates and check out were great. Will be back. Very good. Had a 3 hour wait. But lots of cars before me. Initial check in, updates and check out were great. Will be back. More
by MAXWELL-CLAN
Employees Worked With
Did not get names.
July 24, 2018
Oil change & tire rotation service I usually hang out and hog the computer in the customer waiting lounge but I had arranged for a ride and dropped my Jeep off because I was getting my I usually hang out and hog the computer in the customer waiting lounge but I had arranged for a ride and dropped my Jeep off because I was getting my tires rotated this time around along with my awesome free oil change. I thought it would take longer, but I had a ride so it wasn’t a rush anyhow. The lady (she gave me her business card and I still lost it) so either her name is Amanda or Ashley, was professional and cool, and definitely informative about recommended services, wait times, pick up cut off times, etc. Long story short, I received a phone call within an hour or so and I was in awe how fast they serviced my car! Thanks, Southern Jeep! More
by C_MARTIR
Employees Worked With
Amanda (I think... sorry!) with service dept
July 23, 2018
good and fast always have a good experience tell me what's wrong and wants going on with my car and always out before time they give which is a plus always have a good experience tell me what's wrong and wants going on with my car and always out before time they give which is a plus More
by JWYNN59
Employees Worked With
Amanda kelly
