
Southern Dodge Chrysler Jeep Ram FIAT
Norfolk, VA
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Inspection and oil change The reception person was courteous. The work performed was done within the estimated time frame. In addition, a check of.the vehicle revealed a coupl The reception person was courteous. The work performed was done within the estimated time frame. In addition, a check of.the vehicle revealed a couple of things that needed to be done. More
No communications You call and can NEVER get a person to talk to. Messages are not returned Asked 3 times for an updated oil change sticker - still not done. Quite a You call and can NEVER get a person to talk to. Messages are not returned Asked 3 times for an updated oil change sticker - still not done. Quite a nightmare with the service center. So much for the free oil changes. My car was in there for nearly five days... . More
Great Experience What a great experience! I found my dream car and I feel like they treated me like family. I was very happy with Carlton and I would definitely reco What a great experience! I found my dream car and I feel like they treated me like family. I was very happy with Carlton and I would definitely recommend Southern to family and friends. More
Regularly scheduled service I went in for the quick lube service for the regular service plan and found my experience satisfying with professional, kind, caring and enthusiastic I went in for the quick lube service for the regular service plan and found my experience satisfying with professional, kind, caring and enthusiastic personnel. More
Awesome Purchase A Great experience. Professional, truthful no games played. I appreciate that approach. Future purchases will be made here again again. Thanks aga A Great experience. Professional, truthful no games played. I appreciate that approach. Future purchases will be made here again again. Thanks again and will recommend to anyone who needs to make a Car purchase. More
Quick Had a few things done to on my truck including an oil change and recall and changing a broken window button. Was able to drop of the vehicle the night Had a few things done to on my truck including an oil change and recall and changing a broken window button. Was able to drop of the vehicle the night before for an early appointment made the next morning. They called each time they had something completed and called to make sure I wanted to continue with the service and to give me an estimate. Great work, and was done earlier than expected. Prices at dealers are always high and the $100 charge just for visiting is also annoying. $150 in parts and labor with a $250 bill. But other than that service is great mechanics are friendly and staff is kind as well. More
Great service Got in and got out really quick. Everyone was friendly and helpful. And of course it didn't cost me a dime since I bought the car from them. Got in and got out really quick. Everyone was friendly and helpful. And of course it didn't cost me a dime since I bought the car from them. More
Break job, tire rotation, air filter My rating is based on the outstanding service and performance that I received. They did an excellent job on the break job that I received. My rating is based on the outstanding service and performance that I received. They did an excellent job on the break job that I received. More
Great timely service Was in and out in less than two hours. Very professional. Vehicle was clean, pulled into the lane and ready to go when completed. Very pleased. Was in and out in less than two hours. Very professional. Vehicle was clean, pulled into the lane and ready to go when completed. Very pleased. More
Didn't do the state inspection I took my Durango in for 2 recalls, an oil change and state inspections. The state inspection was not done, but during the 15 point courtesy inspectio I took my Durango in for 2 recalls, an oil change and state inspections. The state inspection was not done, but during the 15 point courtesy inspection, they notice my license plate bulbs were out, and wanted to charge $174 to change them both (Advance has the bulbs for $8.50 each). I couldn't spend another hour in driving for a new appointment for the state inspection. When I got in my car to leave, the steering wheel was so covered in dirt and grease, I had to stop before I left the service bay to wipe it down with a baby wipe. Very disappointed in the service, I expected much more considering how nice everyone was when I purchased the vehicle there. I thought the car would have at least been run through the car wash, but maybe that is not standard with Southern dealers? More