Southern Dodge Chrysler Jeep Ram FIAT

Warranty item - Radiator Dissappointed with the level of service, attention and urgency. I had to follow up on my initial call twice, even though I was told I would be called Dissappointed with the level of service, attention and urgency. I had to follow up on my initial call twice, even though I was told I would be called back. Surprised at the unavailability of loaner vehicles and was told they had been unavailable for weeks which concerns me more about the reliability of the vehicles sold at the dealership in general. I have dealt with many dealerships over the last 30 years in Hampton Roads. Southern is my least favorite. More

My daughter’s Journey We purchased a 2015 Journey for our daughter as a surprise. She loves it!! Mr. Lovell was GREAT! The overall buying experience was lengthy, but othe We purchased a 2015 Journey for our daughter as a surprise. She loves it!! Mr. Lovell was GREAT! The overall buying experience was lengthy, but otherwise great. More

Horrible Experience Amber made my experience horrible. From the time I got there and the two associates in service had me wait for 10 min. to check in while they went bac Amber made my experience horrible. From the time I got there and the two associates in service had me wait for 10 min. to check in while they went back and forth with each other over who was busier and didn't have time to check me in, until the end it was not good! I waited 3 hours for an oil change and when I asked her at the 2 hour mark how much longer she got an attitude and told me the wait was 3-4 hours. When I informed her I wasn't told about the wait or I would have come back another day her response was "I figured you heard me on the phone while you were waiting to check in". Then she came in with excuses of they were waiting on filters, etc and that if I wanted to come back she would offer me a free tire rotation?? But she had no problem asking me to give her 10's on the review, and when I told her that wasn't happening she ripped up her business card that was in her hand instead of giving it to me. Even though oil changes are included in my lease, I'm fairly certain I'll just take my vehicle elsewhere. More

A-1 service Good people, Great service, every time I visit! I was giving a time for the service to be complete and they were right on time. Good people, Great service, every time I visit! I was giving a time for the service to be complete and they were right on time. More

Superb no-notice support Was in Norfolk for business when encountered a starting problem with my Charger. Southern's team led by Sean Vaught not only turned to on that proble Was in Norfolk for business when encountered a starting problem with my Charger. Southern's team led by Sean Vaught not only turned to on that problem but also knocked out a service requirement at the same time. Knowing I had a long drive back to northern VA they pressed a difficult electrical issue, solved it and had me on my way. If I were stationed in Hampton Roads Southern would top my list for servicing my vehicle on a regular basis as a result of this unplanned visit. Well done! More

Great place Great dealership that didn't attempt to pressure me into anything I didn't want. I asked for a particular vehicle and was accommodated. They were grea Great dealership that didn't attempt to pressure me into anything I didn't want. I asked for a particular vehicle and was accommodated. They were great for me! More

Friendly service Service was great! I went down the street to get a quick bit to eat while do so they called me to inform me that i needed my wipers blade changed to Service was great! I went down the street to get a quick bit to eat while do so they called me to inform me that i needed my wipers blade changed to pass inspection. As soon as I care back, my car was already finished. Quick and speedy service More

Jeep recall done Brought my 2012 Jeep GC to Southern for a pair of recalls. Sam Vanderslice took care of the Jeep and getting me a loaner for the two days the work too Brought my 2012 Jeep GC to Southern for a pair of recalls. Sam Vanderslice took care of the Jeep and getting me a loaner for the two days the work took. All done with courtesy and care! More