Southern Dodge Chrysler Jeep Ram FIAT

No follow through I got my oil changed and for the third time explained to the service department that there is corrosion on one of my wheels. They were not sure if my I got my oil changed and for the third time explained to the service department that there is corrosion on one of my wheels. They were not sure if my bumper to bumper warranty or separate corrosion warranty would cover that, are you kidding me? Corrosion on any part of my $37,000 Jeep after just one year better be covered. Anyway, they sent me to the body shop who looked at it and said they'd have to look into it. After a couple weeks of hearing nothing from either department, I sent an email to Amanda Kelly...no response. Great sales department but service is a fail. More

Inspection and oil change Great service department. Will be a repeat customer. Just make sure they put your inspection sticker on before you leave. Or than that great service Great service department. Will be a repeat customer. Just make sure they put your inspection sticker on before you leave. Or than that great service. More

Probably the worst service and customer service dealerships I dropped my jeep wrangler off there with a broken clutch, ball joints were broken and my traction control was not working. My advisor was Sam and I t I dropped my jeep wrangler off there with a broken clutch, ball joints were broken and my traction control was not working. My advisor was Sam and I told him to fix my jeep asap. Everything should have been covered under warranty considering my jeep only had 15k miles on it. They told me it would take 5 days so I got a rental car. A week later, I call for an update, and Sam tells me they haven't started it. Apparently he never got the "green light" to fix it. Whatever, I tell him I want it fixed. 2 weeks later, I call and speak to the manager. She tells me it is all ready for pick up. I drive over only to hear from Sam that they still never got the green light to fix it. A day later, it's fixed, charged me 3,000 dollars for a job that was 3 weeks late. Told me it would take 5 days max. I played 3,000 for a new clutch and 1300 for a rental. No reimbursement. No help. Would highly recommend hall dealership. Southern doesn't care about you. Thanks sam and poor management! More

Beyond expectations Sales associate Cale Spafford was key in making the purchase easy and hassle free. He was tuned into what I wanted. He understood my practical needs a Sales associate Cale Spafford was key in making the purchase easy and hassle free. He was tuned into what I wanted. He understood my practical needs and went out of his way to help me make my choice. Extremely professional. I personally have never had a smoother experience with a dealership ANYWHERE. I test drove a Jeep Compass and was determined to leave with that vehicle. I could tell Cale was mentally taking note of my reaction to the vehicle, my comments etc. He knew my story, what I had been driving. In the end he suggested I try a Renegade. I said no, that I was happy with the Compass, but he knew something was missing from my decision. He made a point to tell me that the Renegade was the better deal, less money and more of what I was looking for. He was right. He sacrificed selling a more expensive car for what he knew I really wanted and needed. His knowledge of not just what I looked at but everything was way above anything I have ever experienced when buying a vehicle. The whole process and everyone was super helpful and friendly. More

Great experience Very friendly, helpful, my salesman helped me figure out how to drive the car, super easy process, received complimentary car kit, the financial proce Very friendly, helpful, my salesman helped me figure out how to drive the car, super easy process, received complimentary car kit, the financial process was very uncomplicated and great, More

Best car buying experience ever From my initial phone call with Hillary to meeting JR my sales rep to the receptionist and of course financing. Everyone was very professional and acc From my initial phone call with Hillary to meeting JR my sales rep to the receptionist and of course financing. Everyone was very professional and accommodating. JR asked me what vehicle I wanted not telling what vehicle they were trying to get off the lot. JR was awesome and a phenomenal sax player - I listened to a couple of his songs while waiting.. Overall I was very pleased with the purchase of my 2018 Renegade and I look forward to many years of fun. I even referred a friend who just happen to be in the market for a new vehicle and she can't wait. More

Buy from Eddie Mac!! Eddie Mac was the best. Extremely knowledgeable on the vehicles and options. He is friendly and makes the car buying experience fun. He works at So Eddie Mac was the best. Extremely knowledgeable on the vehicles and options. He is friendly and makes the car buying experience fun. He works at Southern Greenbrier Jeep but drove to Norfolk for us to sell us a truck. I won’t buy another vehicle from anyone else but Eddie. More

Best dealership I have ever dealt with, sales and seri. Very helpful, friendly, and the service department is quick and efficient. I love the express service. Average wait time is 30-45 minutes. Faster than Very helpful, friendly, and the service department is quick and efficient. I love the express service. Average wait time is 30-45 minutes. Faster than anywhere else I have been for service. More

Best Car Buting experience after 9 cars I just bought a 2017 Ram 1500 Limktrd. My sales rep Sean V was just phenomenal, no pressure and he genuinely wanted to ensure that I got the exact veh I just bought a 2017 Ram 1500 Limktrd. My sales rep Sean V was just phenomenal, no pressure and he genuinely wanted to ensure that I got the exact vehicle I wanted and did his best to get it at a price within my budget. The GM Sales MGR Dan, Sales Manager Cheryl, Internet Specialist Hillary and the Finance Manager. Just all around a very positive and rewarding experience interacting with this dealership. I have already referred 3 people and will continue to do so. More

They understand our needs ! JR Staiton, Jenny Biles & Mark Baillio were very comprehensive, smart and take the time to explain everything we don't understand with my wife. They JR Staiton, Jenny Biles & Mark Baillio were very comprehensive, smart and take the time to explain everything we don't understand with my wife. They never push us or harass to buy the car and this is why we take the decision to buy here. More