
Southern Dodge Chrysler Jeep Ram FIAT
Norfolk, VA
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Pleasant and without stress or issue. After receiving less than stellar service at a competitive dealer, I came to Southern because I pass it often on the way to the airport and looked lik After receiving less than stellar service at a competitive dealer, I came to Southern because I pass it often on the way to the airport and looked like it had a decent inventory. After my interaction with salesman Cale Spafford and sales manager Steve, I knew this was the right place to be. Pleasant, straight forward conversation, respectful, honest, Really appreciate all those things. The other reason I stopped at Southern is I had made contact via the internet, and the sales person called me directly and she (cannot remember her name) was also very professional and courteous. The people there were just very pleasant to deal with. And, in the end when my new pick up arrived, it was exactly as I had ordered. No issues or miscues. Right on. All around a very good experience and I would most definitely recommend this dealership to anyone looking. More
Wonderful customer service Great all around service will definitely recommend this dealership and Kevin, I came to the used side not sure if I could trade in for a used vehicle Great all around service will definitely recommend this dealership and Kevin, I came to the used side not sure if I could trade in for a used vehicle and he handled everything even though he worked on the used side he didn’t disappoint me at all More
Happy 2019 RAM Owner Every person I dealt with was friendly and helpful. Cale Spafford was super accommodating from getting me a 48 hour test drive to the deal I felt was Every person I dealt with was friendly and helpful. Cale Spafford was super accommodating from getting me a 48 hour test drive to the deal I felt was good for me on the sale. Mark in finance was great, and Katie was awesome in taking care of my “we owes” from the dealership. More
Timely intervention Rueben knows what he is doing and his confidence level is very amazing. He worked with me to get me the deal I wanted to get. Rueben knows what he is doing and his confidence level is very amazing. He worked with me to get me the deal I wanted to get. More
Sean Vaught was Great and Efficient!!! No hassle, stress free care buying! I will definitely recommend Southern to my friends and family as the place to purchase a new car!! Sean Vaught is No hassle, stress free care buying! I will definitely recommend Southern to my friends and family as the place to purchase a new car!! Sean Vaught is the quintessential professional and I would buy another vehicle from Southern because of him!!! More
Immaculate To whom it may concern, I like to complement one of your employees, Troy Lewis jr., For the excellent service he provided me on my new veh To whom it may concern, I like to complement one of your employees, Troy Lewis jr., For the excellent service he provided me on my new vehicle purchase. Despite his office being really hot due to lack of AC, Mr. Lewis professionalism and kindness quickly exceeded my expectations. Such a commitment to great customer service is to be commended. V/R DC2 Jackson, Nicole More
They made it easy for me! I knew what vehicle I wanted but was not up for the drive to where they are, so.... We did everything by email. I did not speak to a live person eve I knew what vehicle I wanted but was not up for the drive to where they are, so.... We did everything by email. I did not speak to a live person even once until the actual delivery. They drove the vehicle to my house, several hours away. Troy patiently explained the main features of this truck--no pressure of rushing to get back home even though they had another long trip ahead of them. I felt Steve gave me a great price. Also, they responded to every email, no matter how trivial, really quickly, and it seemed that there was excellent and fast communication among the different folks I spoke to by email. It was wonderful and easy dealing with Southern! More
Buying - Good; Service work sloppy David approached us as soon as we got out of our vehicle on the lot. He asked what we were looking for and found us a RAM fitting what we wanted. Nego David approached us as soon as we got out of our vehicle on the lot. He asked what we were looking for and found us a RAM fitting what we wanted. Negotiations were not as bad as we expected. Although it was a new RAM it was a 2017 and was nasty due to sitting on lot. We were told vehicle would be detailed while we were purchasing, which was a long process. Detailing did not happen so scheduled return date. Came back and tail gate recall was done, but due to weather could not do detail or delivery package we purchased. Scheduled yet another date for all the work. Dropped off Friday mid-day picked up Saturday afternoon. Detail dept needs to learn how to clean inside doors, under tailgate, around windows. Truck still has yellow pollen in all these areas as well as the truck bed. Fifth wheel holes in bed still contain gum xxxxx. Brought dings on truck and pits in windshield to their attention and nothing was done. No cleaning done under the hood either. Everything under the hood is still covered in yellow pollen. More

Perfect Timing For This First Timer After 6 yrs of dumping money into my Audi I was finally going to pay it off with a plan to trade it in and get something else several months later. My After 6 yrs of dumping money into my Audi I was finally going to pay it off with a plan to trade it in and get something else several months later. My Audi had other plans and completely died the day before the payment was to be made. I'd recently traveled ot off town and was given a Jeep Grand Cherokee Overland as a rental during my week stay. I'd always said my next car would be the Audi Q5. That 1 week changed my mind COMPLETELY. I couldn't believe I'd been swayed to a Jeep over my beloved Audi. As soon as my car died the very next day I went to get that Jeep. This was my first time buying a car by myself. I left from work and drove straight to the dealership with my mind set. From the minute I entered the parking lot Reubin was there. He even opened my door when I parked and never left my side the entire time. I'm naturally a guarded person and with the stories I'd heard about salesmen I was very reluctant to say much if anything about myself personally. Reubin knocked down those guards within minutes just by talking. No pushy sales pitch or trying to talk me into something I didn't want. HE LISTENED. When it came time to financing Mr. Swift was wonderful too. They were the perfect team of genuinely nice men that appeared to be motivated to simply get me what I wanted instead of what they THOUGHT I needed. Reubin even delivered my car to my home and spent at least an hr showing me and my daughter all of it's features. It's been 13 days since my purchase and I'm still bragging about them to any and everyone that'll listen. I may have been "just another customer" to others but I left feeling like I had 2 cousins. When it's right... it's right. I was fortunate enough to be born a southern girl, But there's no denying this former Audi girl is now not only a Jeep girl, but a Southern Jeep girl thanks to Reubin and his Southern Style. (I know that was corny... but it's true) More

Awesome This was my first time buying a car!!! Didn't know what to expect!!! From the time we pulled in, Reubin was right there guiding us in and was right th This was my first time buying a car!!! Didn't know what to expect!!! From the time we pulled in, Reubin was right there guiding us in and was right there the whole time step by step!!! Thank you Reubin for working so hard to get me approved!!! I was a nervous wreck but you did everything in your power to make sure both my parents and I were at ease!! I will definitely recommend you to ALL my family and friends!!! Reubin you are the best at what you do!!! I appreciate it so much for you going over and beyond!!! To all the other staff that stayed late to make sure i was straight Thank you!!! More