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Southern Dodge Chrysler Jeep Ram FIAT
Norfolk, VA
2,733 Reviews
Southern Dodge-Chrysler-Jeep-Ram-FIAT and Southern Alfa Romeo of Norfolk have a lots of new and used vehicles. When you buy from Southern, you get Lifetime Oil and Filter Changes, Lifetime VA State Inspections, Lifetime Loaner Car Program and Many More Value-added Benefits with our Exclusive Southern Hospitality Buyers Program. Southern Dodge-Chrysler-Jeep-Ram-FIAT and Southern Alfa Romeo are part of the Southern Auto Group...Serving the Hampton Roada community for over 40 years. Before You Buy, Give Southern A TRY!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 2,733 reviews
August 23, 2021
Always really nice. Lady that actually hooks up the vehicle to the machine and inputs our info. Needs a raise. Please look out for her. vehicle to the machine and inputs our info. Needs a raise. Please look out for her. More
by rawebber85
Verified CustomerEmployees Worked With
Lady in service dept. who does intake and connects the computer to ur vehicle
August 20, 2021
Had a wonderful experience purchasing a car from Southern. Everyone was kind and helpful and answered any questions I had. Looking forward to doing future business with Kevin and Southern. Southern. Everyone was kind and helpful and answered any questions I had. Looking forward to doing future business with Kevin and Southern. More
by jasonhunsberger
Employees Worked With
August 20, 2021
Came in for an oil change and was disappointed on how long the wait was considering people came in after meforthesamething and left before me!!! long the wait was considering people came in after meforthesamething and left before me!!! More
by FELISAMILLER7
Employees Worked With
Don't remember name
August 19, 2021
I had checked in online and was told to give my keys to a service associate named Sam. I was immediately greeted by a nice woman from the express desk and I told her I had checked in online and was supposed service associate named Sam. I was immediately greeted by a nice woman from the express desk and I told her I had checked in online and was supposed to see Sam, she pointed him out and said he would be with me next. When he was through he came over, I told him the same and he dismissed me and told me the express lane woman would take care of me. She then was with someone else. I found his behavior rude and unacceptable since I had just driven an hour for an oil change on the 50k vehicle I just bought from your dealership! Looks like we could use another course in customer service! More
by aprilcm88
Employees Worked With
Sam Vanderslice
August 19, 2021
Destiny was on top of her game! She called and kept me updated on my vehicle . My vehicle was done when planned and promised! After going to Southern Kia for service yours is worth the drive !!!! There a updated on my vehicle . My vehicle was done when planned and promised! After going to Southern Kia for service yours is worth the drive !!!! There a 1 to your 5 star! Give Destiny a raise ! More
by Ron
Employees Worked With
Destiny
August 07, 2021
Just came in for my first oil change after buying vehicle. I made appointment online three weeks prior for 8 am. I show up 5 minutes before the appointment and was told I could pick it up just after vehicle. I made appointment online three weeks prior for 8 am. I show up 5 minutes before the appointment and was told I could pick it up just after lunch which means what?? 12 or 1?? So I make an appointment weeks before and when I show up you tell it'll be 5 hours!! Wow! Oil change 5 hours xxx!! So I either wait or reschedule says the service department rep. What a crock of xxxx! No one tells you you'll be waiting 5 hours, that would have been helpful to know at the time of making the appointment after driving 45 minutes on a Saturday morning. This is xx!! Why have an appointment? Take a page from Jiffy Lube!! 30 minutes or less they manage an oil change. Southern Hospitality program is joke if this is how you run it. Hey let's sell people on free oil changes and make it so inconvenient they won't use it. I could understand 2 hour wait but 5 is insane. So disappointed I have to deal with this for oil changes for the life of this vehicle if I want the free. More
by Dave
Employees Worked With
Justin
July 01, 2021
I purchased a 2013 Jeep wrangler a month ago from Southern Norfolk Airport Dodge Chrysler Jeep Ram FIAT with extended warranty for 3 years that I have been told on multiple occasions covers everythin Southern Norfolk Airport Dodge Chrysler Jeep Ram FIAT with extended warranty for 3 years that I have been told on multiple occasions covers everything on the jeep "bumper to bumper" regardless of issue. Brought my car into service 2 weeks after my purchase to check out a problem of it stalling out since I've had it and was finally told 2 weeks later that it doesn't cover this issue (vacuum pump and sensor failed) and I would have to pay $1000 or not get it fixed. Very Frustrating because on numerous occasions, even as recent as Tuesday 6/29 that yes warranty covers it and but service dept. claims it doesn't and at this point is very frustrating, annoying and a complete 180 from the customer service this dealership prides itself upon. Horrible customer service. My mother also co-signed and was present during all the paper work and was told the same thing I have been told. More
by mainorcastro12
Employees Worked With
tina
June 12, 2021
We came in on Tuesday after looking to purchase a 2021 Dodge Ram with a Jeep trade in. Justin Carr was amazing the entire process and got us the options and payment we wanted. We came back to him on Satur Dodge Ram with a Jeep trade in. Justin Carr was amazing the entire process and got us the options and payment we wanted. We came back to him on Saturday to buy another new vehicle and we’re even more impressed with his customer service and attentiveness. More
by tmcmahel
Employees Worked With
Justin Carr, Catalina Dizon
June 03, 2021
Very disappointed in the service department. We took our Fiat in to figure out why the break light would turn off and on while driving. They told us it was a sensor and replaced it. We took the car home a Fiat in to figure out why the break light would turn off and on while driving. They told us it was a sensor and replaced it. We took the car home and that didn't fix the issue. They didn't even check to see if that fixed the problem before having us take it home! When we contacted them they said to bring it in again. We brought the car back and they said "must be a loose wire, Sorry" 🤷. Soooo they replaced a sensor that didn't need to be replaced and didn't fix the issue I took it in for. $600 later and nothing is fixed. What a joke. More
by c.k
Employees Worked With
Tina Dickinson
