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Southern Dodge Chrysler Jeep Ram FIAT
Norfolk, VA
2,727 Reviews
Southern Dodge-Chrysler-Jeep-Ram-FIAT and Southern Alfa Romeo of Norfolk have a lots of new and used vehicles. When you buy from Southern, you get Lifetime Oil and Filter Changes, Lifetime VA State Inspections, Lifetime Loaner Car Program and Many More Value-added Benefits with our Exclusive Southern Hospitality Buyers Program. Southern Dodge-Chrysler-Jeep-Ram-FIAT and Southern Alfa Romeo are part of the Southern Auto Group...Serving the Hampton Roada community for over 40 years. Before You Buy, Give Southern A TRY!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 2,727 reviews
September 02, 2021
My service rep, Sam, is awesome. He is always courteous and helpful. I was not happy with being charged over $50 for my fluids to be topped off. I thought that was the whole point of the Southern Hospita and helpful. I was not happy with being charged over $50 for my fluids to be topped off. I thought that was the whole point of the Southern Hospitality program. Also, the clerk refused my one time complimentary service coupon and also refused to honor the 10% discount coupon I had received for my birthday. I understand it's no longer my birth month, but my oil wasn't due to be changed during my birth month and I wasn't aware I would be charged for required automotive fluids. More
by WOODKARI
Verified CustomerEmployees Worked With
Sam Vanderslice, Cale Spafford
September 01, 2021
Very helpful and friendly. Made the experience easy and enjoyable. Would recommend to anyone asking or looking dor a new or used car. Thank you again enjoyable. Would recommend to anyone asking or looking dor a new or used car. Thank you again More
by shayla
Employees Worked With
September 01, 2021
This particular service appointment was by far the worst. I had never been so insulted, berated and undermined by a service consultant like I was after arriving Southern Dodge Chrysler Jeep Ram Fiat. Mr. Sam I had never been so insulted, berated and undermined by a service consultant like I was after arriving Southern Dodge Chrysler Jeep Ram Fiat. Mr. Sam Vanderslice approached me with the rudest attitude, after I was instructed to complete check in via the Mobile Check-In app which states “ when you arrive please park in an available spot near our service department entrance. Upon arrival, please enter the service ice area and drop off your keys with our Concierge. Your keys will be delivered to your advisor who will be in contact with you to review any further details or recommendations. Please inform the concierge if you have any immediate questions for your advisor. Thank you for choosing “Dealer Name”. My wife spoke with Mr. Vanderslice to bring to his attention the fact we followed the instruction sent to us via email, and his response to her “everyone in front of you had an appt too”. I was not trying to jump any line, we parked and walked up to the service areas as instructed. Mr. Vanderslice had no right to be accusatory or rude, he addressed everyone else in the service area completely different than he had myself. I hope there is some sort of training in place for staff to correct this sort of behavior, because this should not be the voice of customer service with the service department. This encounter has forever changed my views towards the service department at Southern. More
by locolisa85
Employees Worked With
Sam Vanderslice
September 01, 2021
Tim and John in sales are fantastic. This was by far the easiest car buying experience I have ever had. Their customer service is absolutely incredible and they are all about the satisfaction of the custome easiest car buying experience I have ever had. Their customer service is absolutely incredible and they are all about the satisfaction of the customer. Jay in finance was an absolute pleasure to work with, I’ve never been in an a finance office for less than an hour, he explained all warranty services in depth, and made me feel very knowledgeable about everything I was buying and what was included. 10/10 would recommend to anyone. Buying my wife’s vehicle here next! More
by STUHRJD77
Employees Worked With
Tim, John, Jay
August 31, 2021
Sam was doing the best that he could as the only Service Advisor on Saturday, 28 August. He had a long line of people waiting to process in and I waited 30 minutes passed my appointment just to get the cons Advisor on Saturday, 28 August. He had a long line of people waiting to process in and I waited 30 minutes passed my appointment just to get the consult. I don't know why the dealership even offers appointments when they don't honor them. The service coupons offered on the dealer website are worthless due to all the restrictions in the small print. The dealership forgot to perform the State Inspection that was requested at the Service check-in. More
by MCCOGA78
Employees Worked With
Sam Vanderslice
August 31, 2021
Service checked in with me to confirm appointment and executed in a timely manner, right down to the salesperson checking to see how the work went. Couldn’t be happier executed in a timely manner, right down to the salesperson checking to see how the work went. Couldn’t be happier More
by JOHNSONJ0
Employees Worked With
Anthony carey
August 28, 2021
Nothing fancy to say. Customer service was good. No complaints. Love the new truck. Look forward to buying some accessories and having them installed soon. complaints. Love the new truck. Look forward to buying some accessories and having them installed soon. More
by BROWN.LANDON
Employees Worked With
Shannon
August 26, 2021
All of the people we have dealt with have been friendly and courteous. The work was finished and the van ready to be picked up at the time we were told it would be ready. The service was great! and courteous. The work was finished and the van ready to be picked up at the time we were told it would be ready. The service was great! More
by DEBBIEMOM
Employees Worked With
Service department personnel
August 26, 2021
Enjoyed working with Tina! Missed replacing my rear Enjoyed working with Tina! Missed replacing my rear windshield wiper as requested but she quickly went to parts and service teams to complete the ser Enjoyed working with Tina! Missed replacing my rear windshield wiper as requested but she quickly went to parts and service teams to complete the service on my Jeep. More
by Jeep Guy
Employees Worked With
Tina
August 26, 2021
Sam Vanderslice continues to provide professional, friendly service at every visit. He is an outstanding representative for ur dealership. Best service department in town! Always treated fairly. friendly service at every visit. He is an outstanding representative for ur dealership. Best service department in town! Always treated fairly. More
by davidmbrown1
Employees Worked With
Sam Vanderslice
