Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Southern Dodge Chrysler Jeep Ram FIAT
Norfolk, VA
2,536 Reviews
Southern Dodge-Chrysler-Jeep-Ram-FIAT and Southern Alfa Romeo of Norfolk have a lots of new and used vehicles. When you buy from Southern, you get Lifetime Oil and Filter Changes, Lifetime VA State Inspections, Lifetime Loaner Car Program and Many More Value-added Benefits with our Exclusive Southern Hospitality Buyers Program. Southern Dodge-Chrysler-Jeep-Ram-FIAT and Southern Alfa Romeo are part of the Southern Auto Group...Serving the Hampton Roada community for over 40 years. Before You Buy, Give Southern A TRY!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,536 reviews
July 24, 2019
Unsatisfied Customer It took the service department over a month to complete repairs on my vehicle. I was initially told repairs would take approximately a week to comple It took the service department over a month to complete repairs on my vehicle. I was initially told repairs would take approximately a week to complete, however, it took considerably longer. The delay cost me over $1000 in rental car fees. I first spoke to Nancy in the service department about compensation of my rental fees only to be told there was nothing that could be done. Later, I spoke to Shawn Elza and he said he would reach out to the Chrystler Rep to see if they would compensate me. Shawn later informed me on the phone and in person that I would receive a refund but he was unable to let me know when. I've called Mr. Elza several times since that conversation over the last 3 weeks to follow up and he has not returned my call. I returned to the service department yesterday because my engine light is on only to be told it's not the engine but the radio. I've spent over $7000 in repairs plus I purchased a new used vehicle from this business last week. I would expect to have been treated like a valued customer but unfortunately I was not. Twyla Crouch More
by TCROUCH_51
Verified CustomerEmployees Worked With
Shawn Elza and Nancy in service
July 23, 2019
Very refreshing on a hot day! Very stress free, easy to work with, wonderful team. Car shopping usually fills me with anxiety but they made it a very fun and easy process. Very stress free, easy to work with, wonderful team. Car shopping usually fills me with anxiety but they made it a very fun and easy process. More
by CRISPEN.CAROLINEM
Employees Worked With
Jo Jo
July 23, 2019
Great place Bought my last 3 cars from this place and had great customer experience with them they were very help full and attentive to my needs Bought my last 3 cars from this place and had great customer experience with them they were very help full and attentive to my needs More
by MORTAS28
Employees Worked With
Dan Jordan, Branden Roney, Steve Swift, Sterrick Frasier
July 19, 2019
New vehicle purchase Cale was very helpful and went the extra mile to help me select a awesome new vehicle. I would highly recommend friends and family to Southern Chrysle Cale was very helpful and went the extra mile to help me select a awesome new vehicle. I would highly recommend friends and family to Southern Chrysler Dodge Jeep Ram Fiat. Thanks Cale!!! More
by DAVID.CUMBO
Employees Worked With
Cale Spafford
July 19, 2019
Amazing customer service This was the first dealership that me and my husband have been to, that went above and beyond to help us get into our dream car. I'd send all.of my fr This was the first dealership that me and my husband have been to, that went above and beyond to help us get into our dream car. I'd send all.of my friends and family here. More
by Mrscard
July 19, 2019
Amazing customer service Reubin was very helpful in helping me and my husband find our dream car. He took time to explain everything and even walked us through every step of b Reubin was very helpful in helping me and my husband find our dream car. He took time to explain everything and even walked us through every step of buying a car. More
by Mrscard
Employees Worked With
Reubin Houston
July 19, 2019
Bought Jeep I came in to look/test drive the new Jeep Gladiator and our salesman Cale was very knowledgeable on the Jeep and really made it a wonderful experience I came in to look/test drive the new Jeep Gladiator and our salesman Cale was very knowledgeable on the Jeep and really made it a wonderful experience. I like the service waiting room just wish Jeep accessories were more widely displayed in the service waiting room or sales floor. More
by ASHEBEO
Employees Worked With
Cale Spafford
July 18, 2019
Very helpful The sales staff worked with in order to get me the best deal that allowed me to purchase a new Wrangler. Shoutout to my man Troy for going above and b The sales staff worked with in order to get me the best deal that allowed me to purchase a new Wrangler. Shoutout to my man Troy for going above and beyond to assist me. More
by AWAYNEC58
Employees Worked With
Troy Lewis Jr.
July 17, 2019
Kevin Lovell I can’t thank Kevin and his team enough for everything they did for me. The service I received was above and beyond what a normal dealership will do. I can’t thank Kevin and his team enough for everything they did for me. The service I received was above and beyond what a normal dealership will do. I purchased my 2nd vehicle from them this past weekend and I couldn’t be happier with the process. Kevin treated me like family. I never doubted his guidance or suggestions. I traveled from Richmond to Norfolk to purchase my new Jeep passing dealerships along the way that were much closer. I didn’t mind because I knew they had my best interest in mind. I will be a Southern client for life! Thanks guys!!! See y’all soon :) More
by ERINEC1
July 17, 2019
Jeep purchase This was my second car from this dealership. They are very prompt and helpful and I will probably buy my next car there as well. This was my second car from this dealership. They are very prompt and helpful and I will probably buy my next car there as well. More
by MELANIESUZZI15
Employees Worked With
JR Staton
