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Southern Dodge Chrysler Jeep Ram FIAT
Norfolk, VA
2,535 Reviews
Southern Dodge-Chrysler-Jeep-Ram-FIAT and Southern Alfa Romeo of Norfolk have a lots of new and used vehicles. When you buy from Southern, you get Lifetime Oil and Filter Changes, Lifetime VA State Inspections, Lifetime Loaner Car Program and Many More Value-added Benefits with our Exclusive Southern Hospitality Buyers Program. Southern Dodge-Chrysler-Jeep-Ram-FIAT and Southern Alfa Romeo are part of the Southern Auto Group...Serving the Hampton Roada community for over 40 years. Before You Buy, Give Southern A TRY!
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 2,535 reviews
August 24, 2021
Great buying experience. David and Todd are very professional and knowledgeable. The entire process from ordering the vehicle to paperwork was seamless. Great place to buy a car. professional and knowledgeable. The entire process from ordering the vehicle to paperwork was seamless. Great place to buy a car. More
by mar_hov
Verified CustomerEmployees Worked With
DAVID DANTZLER
August 23, 2021
I wouldn't recommend any one purchase a car, truck or bicycle or anything. I have not had my truck for a full 30 days in my possession. It has been in the service department 3 times for the same thing bicycle or anything. I have not had my truck for a full 30 days in my possession. It has been in the service department 3 times for the same thing a window and sun roof. The service department is horrible they never answer the phones or return phone calls. My salesman Kevin Lovell was amazing who understood my wants and needs in a vehicle. More
by mscb4
Employees Worked With
August 23, 2021
Always really nice. Lady that actually hooks up the vehicle to the machine and inputs our info. Needs a raise. Please look out for her. vehicle to the machine and inputs our info. Needs a raise. Please look out for her. More
by rawebber85
Employees Worked With
Lady in service dept. who does intake and connects the computer to ur vehicle
August 20, 2021
Had a wonderful experience purchasing a car from Southern. Everyone was kind and helpful and answered any questions I had. Looking forward to doing future business with Kevin and Southern. Southern. Everyone was kind and helpful and answered any questions I had. Looking forward to doing future business with Kevin and Southern. More
by jasonhunsberger
Employees Worked With
August 20, 2021
Came in for an oil change and was disappointed on how long the wait was considering people came in after meforthesamething and left before me!!! long the wait was considering people came in after meforthesamething and left before me!!! More
by FELISAMILLER7
Employees Worked With
Don't remember name
August 19, 2021
I had checked in online and was told to give my keys to a service associate named Sam. I was immediately greeted by a nice woman from the express desk and I told her I had checked in online and was supposed service associate named Sam. I was immediately greeted by a nice woman from the express desk and I told her I had checked in online and was supposed to see Sam, she pointed him out and said he would be with me next. When he was through he came over, I told him the same and he dismissed me and told me the express lane woman would take care of me. She then was with someone else. I found his behavior rude and unacceptable since I had just driven an hour for an oil change on the 50k vehicle I just bought from your dealership! Looks like we could use another course in customer service! More
by aprilcm88
Employees Worked With
Sam Vanderslice
August 19, 2021
Destiny was on top of her game! She called and kept me updated on my vehicle . My vehicle was done when planned and promised! After going to Southern Kia for service yours is worth the drive !!!! There a updated on my vehicle . My vehicle was done when planned and promised! After going to Southern Kia for service yours is worth the drive !!!! There a 1 to your 5 star! Give Destiny a raise ! More
by Ron
Employees Worked With
Destiny
August 07, 2021
Just came in for my first oil change after buying vehicle. I made appointment online three weeks prior for 8 am. I show up 5 minutes before the appointment and was told I could pick it up just after vehicle. I made appointment online three weeks prior for 8 am. I show up 5 minutes before the appointment and was told I could pick it up just after lunch which means what?? 12 or 1?? So I make an appointment weeks before and when I show up you tell it'll be 5 hours!! Wow! Oil change 5 hours xxx!! So I either wait or reschedule says the service department rep. What a crock of xxxx! No one tells you you'll be waiting 5 hours, that would have been helpful to know at the time of making the appointment after driving 45 minutes on a Saturday morning. This is xx!! Why have an appointment? Take a page from Jiffy Lube!! 30 minutes or less they manage an oil change. Southern Hospitality program is joke if this is how you run it. Hey let's sell people on free oil changes and make it so inconvenient they won't use it. I could understand 2 hour wait but 5 is insane. So disappointed I have to deal with this for oil changes for the life of this vehicle if I want the free. More
by Dave
Employees Worked With
Justin
July 01, 2021
I purchased a 2013 Jeep wrangler a month ago from Southern Norfolk Airport Dodge Chrysler Jeep Ram FIAT with extended warranty for 3 years that I have been told on multiple occasions covers everythin Southern Norfolk Airport Dodge Chrysler Jeep Ram FIAT with extended warranty for 3 years that I have been told on multiple occasions covers everything on the jeep "bumper to bumper" regardless of issue. Brought my car into service 2 weeks after my purchase to check out a problem of it stalling out since I've had it and was finally told 2 weeks later that it doesn't cover this issue (vacuum pump and sensor failed) and I would have to pay $1000 or not get it fixed. Very Frustrating because on numerous occasions, even as recent as Tuesday 6/29 that yes warranty covers it and but service dept. claims it doesn't and at this point is very frustrating, annoying and a complete 180 from the customer service this dealership prides itself upon. Horrible customer service. My mother also co-signed and was present during all the paper work and was told the same thing I have been told. More
by mainorcastro12
Employees Worked With
tina
