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Southern Dodge Chrysler Jeep Ram FIAT
Norfolk, VA
2,532 Reviews
Southern Dodge-Chrysler-Jeep-Ram-FIAT and Southern Alfa Romeo of Norfolk have a lots of new and used vehicles. When you buy from Southern, you get Lifetime Oil and Filter Changes, Lifetime VA State Inspections, Lifetime Loaner Car Program and Many More Value-added Benefits with our Exclusive Southern Hospitality Buyers Program. Southern Dodge-Chrysler-Jeep-Ram-FIAT and Southern Alfa Romeo are part of the Southern Auto Group...Serving the Hampton Roada community for over 40 years. Before You Buy, Give Southern A TRY!
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 2,532 reviews
September 16, 2021
Repaired my front camera with new parts under warranty 5550 miles.Fast timely work performed after part order and received. 5550 miles.Fast timely work performed after part order and received. More
by gbu10
Verified CustomerEmployees Worked With
September 16, 2021
The service was great. I heard they had a number of mechanics call in sick, yet they still serviced my vehicle in a timely manor. mechanics call in sick, yet they still serviced my vehicle in a timely manor. More
by DELTAVILLE226
September 16, 2021
Tina was very personable, and accommodating. Everything was done as promised. I will be back for the Southern Experience. was done as promised. I will be back for the Southern Experience. More
by kenwecht
September 16, 2021
Miss communication and Over charging. Hostile toward customer requests. Excuses for lengthy waits and lack of parts - failure to return calls. customer requests. Excuses for lengthy waits and lack of parts - failure to return calls. More
by B1MISFIT
Employees Worked With
Tina was my "Sales Rep" and I was not allowed to work with anyone else despite asking
September 15, 2021
Great service, Tina was very helpful, polite, professional and very easy to work with. I didn’t have to wait too long for them to complete my service on oil changes and tires rotations. professional and very easy to work with. I didn’t have to wait too long for them to complete my service on oil changes and tires rotations. More
by peggydixon1951
Employees Worked With
Tina Dickinson
September 14, 2021
I was a bit disappointed in the turn around time for the completion of my vehicle repairs. I dropped my vehicle off on 8/2, it took about a week for the diagnosis and submission to my warranty company. Was completion of my vehicle repairs. I dropped my vehicle off on 8/2, it took about a week for the diagnosis and submission to my warranty company. Was told it would take about a week to complete. (Yes that's a total of 2 weeks without my car at this point) My warranty company granted me 12 days. Needless to say on day 12 my car still was not completed and that it would require a couple more days. The rate of renting a car on top of the deductible that had to be paid was ridiculous. I felt that because I was promised a week that Southern Dodge could have at least offered me a vehicle to drive since it was outside of their quoted time frame. It was an inconvenience, I work in the home health field and to not have transportation is a burden. I extended my rental out an additional 2 days and my car still was not ready so I had no other choice but to return it. (Yes that's 14 days of repair plus 5 days of diagnosing) I have dealt with other car companies that treat their customers with a bit more care and concern. This was my first time returning my vehicle here for repair. I am hoping and praying that I do not have to return for any more repairs. A tad bit of customer service goes a long way and this time Southern Dogde fell way short in the customer service department. More
by Maggielean779
Employees Worked With
