Southern Dodge Chrysler Jeep Ram FIAT

Southern Dodge-Chrysler-Jeep-Ram-Fiat Norfolk Complaint Service Advisor- Destiny Neal Service Director- John Deuso GM- Cameron Shaw Monday 4/25/2022- Called service. Gave a detailed descr Complaint Service Advisor- Destiny Neal Service Director- John Deuso GM- Cameron Shaw Monday 4/25/2022- Called service. Gave a detailed description of the radiator issue, told Her I would need a new radiator. Asked her to take notes for Service- that we had run the car for 15 minutes and found a leak/hole in the radiator. Was told we could not get in until Friday, 4/29. Asked if I could drop off Thus so it would be first on Friday. Was told that was fine. Thurs, 4/28/2022- Dropped off Jeep at service with the same explanation on the envelope with key, requesting a call if it exceeded $500. (This is end of April, and inspection is due in May, so I said to do that also while it’s there) Friday, 4/29/2022- A.M. Call from Destiny saying she had the Jeep in, and did I know about the $200 diagnostic charge? I told her we had already diagnosed the issue. She pushed and said if we just do what you say, then there’s something else, there will be a Diag fee on the next go round. I asked if the Diag fee would be rolled into any repair and she said Yes. I said go ahead, it needs to be done, like I told you in the first place. 4/29- P.M. Call from Destiny- Yes, it does need a new radiator, and just ordered it, won;’t be here til tomorrow (SATURDAY 4/30), and no one to work on it, so it will be Monday before it’s ready. Already scraped the inspection sticker, (that wasn’t due yet) Rejected inspection for an exhaust issue, Destiny said it would be less expensive to take it Big Al’s for the fix, then bring it back.Estimated $350. Monday, 5/2/2022- Heard nothing A.M. Called for Destiny at 1:13, left VM, no response Called for Destiny at 1:35, left VM, no response Called for GM, Cameron Shaw, left VM, no response 2:30- went to shop, asking for Destiny, had to wait 10 minutes, asked if Service Manager was there, was told No, he’s not available. Went to the checkout office and asked for him ( John Deuso) and suddenly he was available. 2:53 pm-While waiting for him, saw Destiny walking to the service bays with my radiator. Destiny saw us watching this and came in to tell it was just delivered, and was going to be in the works. Sat down with John Deuso(Service Manager) for about 30 minutes and discussed the whole issue. He said he could give a 10% discount, blahblahblah and excused this for him being new there, and for Destiny being new there. Tues 5/3/2022- Picked up the Jeep, $1267.17, no discount, rejection sticker Service Manager was not available… Fri5/6/2022- Took to Als- exhaust fixed, $345 Sun 5/8/2022 Left with Southern to get in Mon morning Monday 5/9/2022 AM- No call 1:27 left call, VM with Service, no response 2:46 left call, VM with Service, no response 3:12 left call, VM with Service, no response 4:06, left call, VM with Service Manager, John Deuso, no response 4:24 left call, VM with Cameron Shaw, GM, no response 5pm- dropped off Jeep with Tina for reinspection Tuesday 5/10/2022, 8:30am- call from Destiny, ready for pickup. Picked up and brought home. Chat on website with Andrea trying to get the dealership Owner contact information- to no avail, she called me Destiny at the end (Really??) Today is Thursday 5/12/2022, and still have not heard from Service Manager John Deuso, or GM, Cameron Shaw. More

Fast and excellent service I go here all the time with the same good service the same good service More

Very helpful and friendly. Bought from them a second time as was just as pleased with my experience. Bought from them a second time as was just as pleased with my experience. More

I will never use this dealership again. ... service manager very rude ( John Deuso) upon talking to him his mind was already made up before he spoke to me no adjustments will be done. Servi ... service manager very rude ( John Deuso) upon talking to him his mind was already made up before he spoke to me no adjustments will be done. Service Advisor Sam Vanderslice very rude also....he never would answer his calls nor would he return your phone call. They left my truck sitting for about a month.... when I bought my truck in for service they looked for the part one time and gave up.... said the part was on back order. I had to search outside to find a used part for my truck (AC Module Control) from the Chrysler dealership in Michigan . I had the part shipped in to the dealership......attention Mr Vanderslice.. They didn't want to install it but they did and charge me a healthy amount without offering me any type of compensation or adjusting the amount on the bill.. Also I called and left messages for the General Manager Cameron Shaw. I never heard back from him. More

They are awesome great friendly people and service. Easy to work with extremely hopeful people Easy to work with extremely hopeful people More

The dealership was extremely helpful; however, I was concerned when on multiple occasions their estimated wait time was off by at least an hour. I do not mind waiting, but I would like to be given a mor concerned when on multiple occasions their estimated wait time was off by at least an hour. I do not mind waiting, but I would like to be given a more accurate estimated wait time. More

They did an excellent job for me. Friendly, professional and thorough. They make sure you are satisfied or make it right. Tina does a great job of making sure that your vehicle is Friendly, professional and thorough. They make sure you are satisfied or make it right. Tina does a great job of making sure that your vehicle is fixed right. More

The attitude of the staff is very good, 👍 very friendly, and the environment is also good. It didn't take long to wait. and the environment is also good. It didn't take long to wait. More

always trying to be on time and friendy and efficient ,. .especially Sam! thank you.yyup .especially Sam! thank you.yyup More

I thought the dealership was great including the extended warranty I purchased until i started bringing my vehicle in for services and nearly everything i was told was covered under my warranty is not. warranty I purchased until i started bringing my vehicle in for services and nearly everything i was told was covered under my warranty is not. More