Southern Dodge Chrysler Jeep Ram FIAT

This dealership has excellent service, an attentive staff, and gets me in and out very quickly. staff, and gets me in and out very quickly. More

The lady who put my service ticket in left her employment at the dealer. Nobody notified me when my car was done. When I called in it was ready (three weeks or more later). She had told me it might take up at the dealer. Nobody notified me when my car was done. When I called in it was ready (three weeks or more later). She had told me it might take up to 6 weeks so I waited to call in. It was great that the car was ready but the financing I had set up ended before I called in so I had to find another way to finance it in a hurry. I wasn't happy that it happened this way. More

Didn't put car back together properly. Did not keep me informed on delays and when it would be completed. Did not keep me informed on delays and when it would be completed. More

Great service, the only complaints my husband and I had was we went to buy an Alfa Romeo and walked into the Alfa Romeo side, but there was nobody there and no signs to denote that we needed to go over to was we went to buy an Alfa Romeo and walked into the Alfa Romeo side, but there was nobody there and no signs to denote that we needed to go over to the main building. Then we the whole process took almost 3 hours between appraising the trade in and getting financing in order. Otherwise we bought an Alfa Romeo and the whole process was really easy. Things were explained in detail, all the add on packages were explained. Very nice More

Awesome deals all the time. No hassle at all. Professionalism at its best. I l No hassle at all. Professionalism at its best. I l More

My service associate Tina was wonderful. She was very attentive and gone my van serviced and back on the road promptly. She was very attentive and gone my van serviced and back on the road promptly. More

I appreciate the kindness of the staff. They're always very efficient & demonstrate excellent skills. I'm usually in & out in an hour or so, which is great so I can complete my errands or j They're always very efficient & demonstrate excellent skills. I'm usually in & out in an hour or so, which is great so I can complete my errands or just go about enjoying the rest of my day!! More

UPDATE: Since I last posted this review, the GM of the dealership has contacted me personally and we have discussed the poor purchasing experience I received. He is now completely aware of all factors beh dealership has contacted me personally and we have discussed the poor purchasing experience I received. He is now completely aware of all factors behind this review. He did not ask me to change this review, so I commend him on that. I will however change my star rating for him. Mr. Shaw, thank you for making contact and listening to me. Buyer Beware! If you are an "Online" or an "Out-of-State" buyer, THINK TWICE or just DON'T DO IT, before you purchase from this dealership. The dealership leadership (GM and Sales Managers) and it's employees salesman (AC) and F&I (JR) have poor communication / disclosure skills, poor customer service (F&I was confrontational), poor vehicle delivery protocols (salesman), and the third party they use for paperwork sends individuals that do not know exactly what they are doing. The only reason the dealership received a 1 star is b/c I could not leave a zero. This review is on the dealership, NOT on the truck I purchased. 1) Initial sales manager did not return call as promised 2) Salesman (AC) and F&I (JR) did not disclose what the addendum was. Found out when signing paperwork with the third party notary. This added on an additional $1019 to the financed amount. Dealership refused to refund it. NO WHERE ON THE THE DEALERSHIP'S WEBSITE IS ANY MENTION OF THE ADDENDUM THAT COMES WITH ALL THEIR VEHICLES. IT IS ONLY SEEN ON THE VEHICLE ITSELF. 3) Salesman (AC) forgot about military rebate and had to be reminded. 4) Requested multiple times for a "Conditional Buyer's Agreement" but was told by salesman and F&I that it would be in the paperwork sent. 5) Sales man (AC) and F&I (JR) filled out the "Vehicle Delivery Confirmation" form without me giving input. Failed to inform me about a future recall on the truck. Gave themselves/dealership a perfect 10. COMPLETELY DISHONEST 6) F&I (JR) is confrontational when questioned or if a customer requests specifics. This was related to keeping my disable tag and a request for references. 7) Third party notary company used for signing paperwork did not know what they were doing. F&I was not available when were signing the paperwork, he had gone home for the night. 8) F&I put the wrong VIN for my trade on five documents and had to be redone; extending this poor purchasing process. 9) Asked for the GM to contact me twice. He did a short email reply stating he was not available until next week. That time has passed and GM has yet to contact me. SO BUYER BEWARE! More

Good quick service. The staff was nice and gave me an update on my service. The staff was nice and gave me an update on my service. More

I had quite the unpleasant experience not with the staff but with their leadership. I provided some minor comments for areas of improvement at the facility however I discovered that their Service and Parts but with their leadership. I provided some minor comments for areas of improvement at the facility however I discovered that their Service and Parts Director does not want to hear them. If your rating is anything other than 10’s across the board, they dock their service technicians pay indefinitely and offer no remedy to the customer. This practice of painting the roses red and avoiding any constructive criticism is possible poor practice for any dealership. If this is an indication of how this company treats their employees, I can’t imagine their employees will take care of their customers very well. Business ethics is an important decision factor in who we as consumers should choose to do business with. There are other dealerships with competent staff who I will be taking my business to in the future. More