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Southern Dodge Chrysler Jeep Ram FIAT

Norfolk, VA

4.2
2,772 Reviews
Southern Dodge-Chrysler-Jeep-Ram-FIAT and Southern Alfa Romeo of Norfolk have a lots of new and used vehicles. When you buy from Southern, you get Lifetime Oil and Filter Changes, Lifetime VA State Inspections, Lifetime Loaner Car Program and Many More Value-added Benefits with our Exclusive Southern Hospitality Buyers Program. Southern Dodge-Chrysler-Jeep-Ram-FIAT and Southern Alfa Romeo are part of the Southern Auto Group...Serving the Hampton Roada community for over 40 years. Before You Buy, Give Southern A TRY!
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2747 N Military Hwy

Norfolk, VA

23518

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Showing 2,772 reviews

October 04, 2022

The inner key of my car was lost. I called asking if any one found it, the lady who was very friendly and professional leve me a message saying that nobody knows nothing about. I feel More

by YOLIRIS777
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t know the person’s name
Oct 04, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

To help our leaders reach you to better your experience, please provide us with your full name, contact information, and the nature of any concerns by emailing social@drivingsouthern.com or responding directly to this review with the requested information. We hope to hear back from you soon.

October 03, 2022

Everything is extremely slow and no one follows up with you. I was waiting for parts to come in and rescheduled for service. Weeks go by before I have to call in myself and they say "oh the parts been here More

by dobetter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tina & Mechanic
Oct 03, 2022 -

dobetter responded

Furthermore, they somehow put 600 miles on my vehicle over the course of 36 hours. Absolutely ridiculous

Oct 03, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We need your complete information to properly assist you. Please provide us with your full name, contact information, and the nature of any concerns by emailing social@drivingsouthern.com or responding directly to this review with the requested information. We hope to hear back from you soon.

October 03, 2022

Eric Alexander was my salesperson- I give him a 10/10. Definitely recommend him, Travis the manager and James Regan. More

by JT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Alexander, James Regan, Travis Tippett
Oct 03, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

October 01, 2022

Nas and Jay are the absolute best! Can say without a doubt this is the best car buying experience I’ve ever had. Southern has a customer for life. More

by Natasha Velazquez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nas
Oct 03, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

September 30, 2022

Poor after purchase customer service, vehicles listed on web site don't have correct information, response from your contact us via your web site after 5 tries still no response, was mislead on vehicles, an More

by BOBBY54
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marvin Hanley
Sep 30, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We need your complete information to properly assist you. Please provide us with your full name, contact information, and the nature of any concerns by emailing social@drivingsouthern.com or responding directly to this review with the requested information. We hope to hear back from you soon.

September 30, 2022

Tina (Service Rep) is very courteous and professional. Always insure my vehicle is properly serviced. I feel comfortable bringing my vehicle to Southern for service. More

by patrickjones43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina (Service Rep)
Sep 30, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

September 30, 2022

I have been getting service here for a few years they maintain and my vehicles. And purchase 2 vehicles here. More

by LATOYAROBERTS86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience as yours. Best wishes!

September 29, 2022

Employees were courteous and professional. They are very efficient also because I always bring my laptop to get work done and my truck was done so fast I barely got started on my computer work More

by dcw.131313
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember any names
Sep 29, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience as yours. Best wishes!

September 29, 2022

If it wasn’t for Mrs. Beatrice this would have been a different review! Attentive, honest, and kind. She worked very hard to resolve my issues! More

by TAYZHABOO757
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beatrice Miles
Sep 30, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

September 28, 2022

All services were completed as promised, when promised with no delays or surprises. Great job! More

by chiefjeff71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service personnel (name unknown)
Sep 28, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

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