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Southern Dodge Chrysler Jeep Ram FIAT

Norfolk, VA

Overview
Employees
Reviews
Vehicles
4.3
2,758 Reviews
Southern Dodge-Chrysler-Jeep-Ram-FIAT and Southern Alfa Romeo of Norfolk have a lots of new and used vehicles. When you buy from Southern, you get Lifetime Oil and Filter Changes, Lifetime VA State Inspections, Lifetime Loaner Car Program and Many More Value-added Benefits with our Exclusive Southern Hospitality Buyers Program. Southern Dodge-Chrysler-Jeep-Ram-FIAT and Southern Alfa Romeo are part of the Southern Auto Group...Serving the Hampton Roada community for over 40 years. Before You Buy, Give Southern A TRY!
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2747 N Military Hwy

Norfolk, VA

23518

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Showing 2,759 reviews

January 16, 2023

I had a great experience! !!I will definitely come back. People are very outgoing and patient!! More

by ttippett1074
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ailstock
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 16, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

January 15, 2023

Katie and her team are always helpful and quick. I actually enjoy bringing my car in for service, it’s stress free. More

by Kasey Ochipinti
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie, front desk in auto shop
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Jan 16, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

January 13, 2023

Slow response to getting back to customer. Did not diagnose vehicle correctly. Took 45 minutes to have vehicle ready to pick up. And did not have vehicle pulled up to get in from where the pay More

by trenton.anderson98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marion "David" Dantzler
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 13, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Trenton. Our leaders have been notified of your feedback and will be contacting you directly to better your experience.

January 11, 2023

This is the 2nd car I have purchased in the past two weeks. Working with the staff at Southern makes for a quick and informative process. Thank you for what looks like a great working relationship with More

by JKOPIN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Carey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 11, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Great to hear more positive feedback from you, Joseph!

January 08, 2023

Very helpful and friendly staff. Had a large selection of vehicles of all different makes. More

by PRBURKETT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
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Jan 09, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

January 08, 2023

Always completes service within time that was given at drop-off time. All service completed as requested. More

by JMESSAMORE50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina Dickinson service rep
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Jan 09, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience as yours. Best wishes!

January 07, 2023

This dealership is the best I've ever went to. The people there makes me feel like I am a friend instead of being just a customer. I would recommend that you go there always. More

by binda9589
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Lovell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 09, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

January 05, 2023

Martin and John were awesome to work with, helped me with all of my questions More

by NORMMARTEL12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Ailstock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Martin
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Jan 05, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

January 04, 2023

Our battery went bad during our christmas trip and we were down a car. When the dealership opened, I called and asked if they had time to diagnose and repair. Even short most of their technicians, they s More

by sly23kodiak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cant remember.
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Jan 04, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

January 04, 2023

I was not pleased with the service time/expense for the repair and car rental expense incurred. More

by twinky1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Beatrice was excellent service
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Jan 04, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We can appreciate the ambiguity that DealerRater offers users but that does not allow us to properly assist an actual customer with a real need. If you happen to be a customer that would like us to help you with an issue you are experiencing, please provide us with your full name, contact information, and the nature of any concerns by emailing social@southernchryslerjeepdodge.com or respond directly to this message with the requested information. We hope to hear back from you soon.

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