Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Southern Dodge Chrysler Jeep Ram FIAT

Norfolk, VA

Overview
Employees
Reviews
Vehicles
4.3
2,740 Reviews
Southern Dodge-Chrysler-Jeep-Ram-FIAT and Southern Alfa Romeo of Norfolk have a lots of new and used vehicles. When you buy from Southern, you get Lifetime Oil and Filter Changes, Lifetime VA State Inspections, Lifetime Loaner Car Program and Many More Value-added Benefits with our Exclusive Southern Hospitality Buyers Program. Southern Dodge-Chrysler-Jeep-Ram-FIAT and Southern Alfa Romeo are part of the Southern Auto Group...Serving the Hampton Roada community for over 40 years. Before You Buy, Give Southern A TRY!
Contact Dealership
View Awards

2747 N Military Hwy

Norfolk, VA

23518

Directions

By Type

Showing 2,740 reviews

March 16, 2023

It was warranty work and my service advisor Sam Vanderslice took good care of me More

by MEB890
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Vanderslice
Report | Print
Mar 16, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

March 16, 2023

not good at all with the follow up, waiting for over 2 months for a phone call about a promised repair when the vehicle was purchased. More

by elaucht
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
don’t have a name
Report | Print
Mar 16, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We can appreciate the ambiguity that DealerRater offers users but that does not allow us to properly assist an actual customer with a real need. If you happen to be a customer that would like us to help you with an issue you are experiencing, please provide us with your full name, contact information, and the nature of any concerns by emailing social@southernchryslerjeepdodge.com or respond directly to this message with the requested information. We hope to hear back from you soon.

March 15, 2023

This is the second time I have brought my truck in to get my oil changed and something went wrong with it. The first time they left my radiator cap off this time the truck computer has shut everything down More

by unrikegoodman1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cameron Shaw
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 15, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We can appreciate the ambiguity that DealerRater offers users but that does not allow us to properly assist an actual customer with a real need. If you happen to be a customer that would like us to help you with an issue you are experiencing, please provide us with your full name, contact information, and the nature of any concerns by emailing social@southernchryslerjeepdodge.com or respond directly to this message with the requested information. We hope to hear back from you soon.

March 15, 2023

such a great experience, dj was my sale agent and went above and beyond for my family and I. We will be contacting Dj for all of our vehicle needs, he was very personable throughout the process, and made More

by Desrea
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cameron Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dj (the BEST), Todd Nichols
Report | Print
Mar 16, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you again for your positive feedback!

March 15, 2023

the service depar still never fixed issues with my car dating back to a year ago. it was brought in several times. More

by RWINNINGEDGE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Carr
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 15, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We can appreciate the ambiguity that DealerRater offers users but that does not allow us to properly assist an actual customer with a real need. If you happen to be a customer that would like us to help you with an issue you are experiencing, please provide us with your full name, contact information, and the nature of any concerns by emailing social@southernchryslerjeepdodge.com or respond directly to this message with the requested information. We hope to hear back from you soon.

March 15, 2023

Very good service, done in a very short amount of time and very helpful employees More

by ricky.swim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not work with sales or admin
Report | Print
Mar 15, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

March 15, 2023

Quick, easy and customer service by Hailey was awesome. Very pleasant and attentive and knowledgeable. More

by lplatz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hailey
Report | Print
Mar 15, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Great to see you back again with more positive feedback!

March 15, 2023

Issue was not fixed and I had to turn around and go back because they forgot to reset maintenance wrench light. More

by APAL815
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tina, Fiat
Report | Print
Mar 15, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We can appreciate the ambiguity that DealerRater offers users but that does not allow us to properly assist an actual customer with a real need. If you happen to be a customer that would like us to help you with an issue you are experiencing, please provide us with your full name, contact information, and the nature of any concerns by emailing social@southernchryslerjeepdodge.com or respond directly to this message with the requested information. We hope to hear back from you soon.

March 15, 2023

Outstanding service from everyone involved at the dealership. John makes all deals worth us coming back for our 8th time. More

by gary.merryman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lowen Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Spence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ailstock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay in Financing was outstanding also.
Report | Print
Mar 15, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Great to hear back from you again so soon!

March 14, 2023

Service Technician should re-seat the Dip stick completely in the carriage, not half way, QA your work please. More

by Dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina in Service department
Report | Print
Mar 14, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We appreciate your feedback and are eager to better your return experience.

1
...
112
113
114
...
274