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Southern Dodge Chrysler Jeep Ram FIAT

Norfolk, VA

Overview
Employees
Reviews
Vehicles
4.3
2,737 Reviews
Southern Dodge-Chrysler-Jeep-Ram-FIAT and Southern Alfa Romeo of Norfolk have a lots of new and used vehicles. When you buy from Southern, you get Lifetime Oil and Filter Changes, Lifetime VA State Inspections, Lifetime Loaner Car Program and Many More Value-added Benefits with our Exclusive Southern Hospitality Buyers Program. Southern Dodge-Chrysler-Jeep-Ram-FIAT and Southern Alfa Romeo are part of the Southern Auto Group...Serving the Hampton Roada community for over 40 years. Before You Buy, Give Southern A TRY!
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2747 N Military Hwy

Norfolk, VA

23518

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Showing 2,737 reviews

March 22, 2023

This visit I went in for a oil change and inspection and they got me in fairly quickly. I went to the left side of the garage(for some reason this lane is faster) and got in quick. They are friendly and t More

by brendajohnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Pridgen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 22, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

March 22, 2023

Good timely and professional service. The staff is friendly and kind. They do very good work. More

by tonyghickson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ailstock
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 22, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

March 21, 2023

I like The waiting listen to what's wrong with the car I like the way they pay for the kitchen or what you're saying and I like the way I'm treated while I'm waiting there great service More

by REVELSR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marion "David" Dantzler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kee Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 21, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

March 21, 2023

I had a service done to my vehicle where it was told to me that the problem was fixed. I later had the same issue return back on my vehicle days later and when I returned back to the dealership I was charg More

by KellyDoreus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tina
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Mar 21, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for bringing this issue to our attention, Kelly. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

March 21, 2023

Advisor is always friendly and professional. The service is always quick and the vehicles are always returned clean. More

by stephenparker9426
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Privett
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Mar 21, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Great to see you back again with more positive feedback, Stephen!

March 21, 2023

We have been working with Sam Vanderslice in your service department for several years. Each time we bring our cars to him, we are treated with respect, provided with clear information as to any problem with More

by pmakriyianis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Vanderslice
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Mar 21, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience as yours. Best wishes!

March 21, 2023

Tina Dickenson in the service department is the best! She kept me very well informed on the status of my vehicle while it was being repaired there. Joe, the technician that conducted the repairs, did a More

by earl_sanders26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina Dickenson
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Mar 21, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

March 18, 2023

Hailey had awesome customer service. She was very nice and helpful. When my vehicle was done she called to let me know I could pick it up. More

by brandnvision18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Spence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hailey
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Mar 20, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

March 18, 2023

Stole my money and have yet to reach back out to me bad customer service More

by victoria.wilson81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew
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Mar 20, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We value and appreciate your business, Victoria. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.

March 17, 2023

Everyone was so nice and accommodating. Enjoyed the service when it is hard to get great service from most businesses theses days. More

by rhodyhall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley More is a gem
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Mar 17, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

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