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Southern Dodge Chrysler Jeep Ram FIAT

Norfolk, VA

Overview
Employees
Reviews
Vehicles
4.4
2,381 Reviews
Southern Dodge-Chrysler-Jeep-Ram-FIAT and Southern Alfa Romeo of Norfolk have a lots of new and used vehicles. When you buy from Southern, you get Lifetime Oil and Filter Changes, Lifetime VA State Inspections, Lifetime Loaner Car Program and Many More Value-added Benefits with our Exclusive Southern Hospitality Buyers Program. Southern Dodge-Chrysler-Jeep-Ram-FIAT and Southern Alfa Romeo are part of the Southern Auto Group...Serving the Hampton Roada community for over 40 years. Before You Buy, Give Southern A TRY!
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2747 N Military Hwy

Norfolk, VA

23518

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Showing 2,381 reviews

August 20, 2024

Samantha was very helpful and took care of all my needs on getting my vehicle repaired and back to me on time. More

by RMASCHINO2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Maschino
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Aug 21, 2024 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

August 19, 2024

The only place I take my Truck. Great service for sure! Friendly and knowledgeable staff. More

by JAGENTRY67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina Dickenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Vanostrand
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haley More
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 21, 2024 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

August 17, 2024

Always great to deal with and friendly faces. They have smiles and jokes. Very prompt and efficent More

by james_regan_1999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Rytter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelby McDannold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Vanderslice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tina Dickenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Vanostrand
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haley More
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Winter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ernest Chalkley
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Regan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 21, 2024 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

August 16, 2024

Poor communication, had to visit the dealership to get any updates once I agreed to the service. After almost 2 weeks and $7k in recommended services the vehicle has more problems and noises from the fron More

by Jeep Cherokee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim Winter
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samantha
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Aug 21, 2024 -

Southern Dodge Chrysler Jeep Ram FIAT responded

"Jeep Cherokee" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernchryslerjeepdodge.com or respond directly to this message with the requested information. We hope to hear back from you soon.

August 14, 2024

4 hour wait, with an appointment. Fully understand short staffed situation, Customer should be informed so that I have option to reschedule More

by V_PORTALATIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam Vanderslice
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tina Dickenson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Vanostrand
3.0
This rating includes all reviews, with more weight given to recent reviews.
Haley More
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Winter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ernest Chalkley
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 21, 2024 -

Southern Dodge Chrysler Jeep Ram FIAT responded

"V_PORTALATIN" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernchryslerjeepdodge.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Aug 22, 2024 -

V_PORTALATIN responded

Virginia Portalatin Sold me 2020 Jeep Renegade Feb 2023 Email: v_portalatin@hotmail.com Interesting how there was no problem finding my info when I submitted positive review Feb 2024. Simple matter of advising customer when circumstances are beyond your control.

August 13, 2024

Saved me time and money! Quickly informed me it was a circut breaker and not the headlight. More

by kamazardee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina Dickenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 21, 2024 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

August 13, 2024

Communication between the service desk and myself was poor. I had drop off appointment for the service and had to constantly call to try and figure out when it would be complete. More

by joseph.coles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not shown. Don’t remember the names
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Aug 21, 2024 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We appreciate your feedback and are eager to better your return experience.

August 12, 2024

Katie was wonderful and very accommodating, as for your oil change dept not accommodating at all More

by Run
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Vanostrand
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 21, 2024 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We appreciate your feedback and are eager to better your return experience.

August 11, 2024

Great business and affordable price. The customer was very professional and neat. I come back again More

by Tragic22004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Vanderslice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Winter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ernest Chalkley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 21, 2024 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

August 09, 2024

Every time I tried calling to set up an appointment I would not be getting an answer second I would go after work to get an oil change done and one of the advisor was rude did not wanted to help More

by rizolantonio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam Vanderslice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tina Dickenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Winter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 09, 2024 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We value and appreciate your business, Rizo. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.

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