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Southern Dodge Chrysler Jeep Ram FIAT

Norfolk, VA

4.3
2,736 Reviews
Southern Dodge-Chrysler-Jeep-Ram-FIAT and Southern Alfa Romeo of Norfolk have a lots of new and used vehicles. When you buy from Southern, you get Lifetime Oil and Filter Changes, Lifetime VA State Inspections, Lifetime Loaner Car Program and Many More Value-added Benefits with our Exclusive Southern Hospitality Buyers Program. Southern Dodge-Chrysler-Jeep-Ram-FIAT and Southern Alfa Romeo are part of the Southern Auto Group...Serving the Hampton Roada community for over 40 years. Before You Buy, Give Southern A TRY!
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2747 N Military Hwy

Norfolk, VA

23518

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Showing 2,736 reviews

April 10, 2023

The young lady who checked my car in was very professional and had my car ready when she said it would be. More

by d20nout
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Pridgen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

April 10, 2023

The service was great! The representatives were very professional. Since I got to the dealership early, the service was quick. More

by GARCIAET123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember the name of the representative
Apr 10, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

April 09, 2023

No comment at this time because of past history that was not so great over the years More

by harris480
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Kevin Lovell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your contribution.

April 08, 2023

Jorge was very knowledgeable and great to work. Would highly recommend seeing him to purchase a vehicle More

by THECOKERS
Recommend Dealer
Yes
Employees Worked With
Cameron Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Sarrazola
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ailstock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

April 07, 2023

My 13’ Jeep Wrangler was in the shop over 6 months. I was told it was a supply chain issue. I needed a ring and pinion gear for a Dana 30. I finally called Chrysler and asked for help. In two weeks the More

by djzimmermann12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam
Apr 07, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for bringing this to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

April 06, 2023

I bought my vehicle from this dealership in its current configuration and a current state inspection. I took it back for another inspection and they failed it due to LED fog lamps. I have not changed any b More

by BARBAREERD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service manager
Apr 06, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernchryslerjeepdodge.com or respond directly to this message with the requested information. We hope to hear back from you soon.

April 04, 2023

Litrice was helpful with assisting me in getting my truck. I noticed that there were 3 features missing from my vehicle that was listed online and on the sticker but were not installed into my truck (A More

by GeorgeG
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Litrice, Heather P., Aiyanna
Apr 04, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

George. We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernchryslerjeepdodge.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Apr 04, 2023 -

GeorgeG responded

I emailed the information. Here is my email and phone number below as well. Email: gwgoldsborough03@gmail.com Phone: (757)389-0040

April 04, 2023

Excellent service writer Haley- kept me informed throughout the process when collision failed on their end More

by DESTINYNEAL2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Deuso
Apr 04, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

April 04, 2023

Fixed & on time including recall work! PLEASE stop the 15 word minimum word counter - if you want folks to actually complete these surveys. I worked with the SERRVICE department and the More

by Rich Nolan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SERVICE DEPARTMENT
Apr 04, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Your feedback is appreciated, Rich.

April 03, 2023

Staff is very polite and professional every time I have gone to have any work done to my truck. More

by RAPTOR943
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina in service
Apr 03, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

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