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Southern Dodge Chrysler Jeep Ram FIAT

Norfolk, VA

4.3
2,734 Reviews
Southern Dodge-Chrysler-Jeep-Ram-FIAT and Southern Alfa Romeo of Norfolk have a lots of new and used vehicles. When you buy from Southern, you get Lifetime Oil and Filter Changes, Lifetime VA State Inspections, Lifetime Loaner Car Program and Many More Value-added Benefits with our Exclusive Southern Hospitality Buyers Program. Southern Dodge-Chrysler-Jeep-Ram-FIAT and Southern Alfa Romeo are part of the Southern Auto Group...Serving the Hampton Roada community for over 40 years. Before You Buy, Give Southern A TRY!
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2747 N Military Hwy

Norfolk, VA

23518

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Showing 2,734 reviews

May 01, 2023

Haley in the Service Dept took exceptional care of us. We were far from home and had hit part of an animal on the way there. They took care of us just like we were a longstanding customer! We were fixed More

by syseng_2
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Haley More
May 01, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

April 30, 2023

I had waited a very long time for the parts for a recall (since last June) and Tina managed to come through for me and get the party needed. Not only did I get the recall done, she had my car detailed as More

by gaye_10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina - service department
May 01, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

April 29, 2023

Great service as usual. Love the experience of the Service technician I work with his knowledge Is priceless. More

by tlw56
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Donnie Williams
May 01, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

April 29, 2023

Smooth car buying experience and offered a good interest rate. Would definitely recommend to anyone. More

by craig.haeseker
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Employees Worked With
Melvin Dickson Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience as yours. Best wishes!

April 29, 2023

Wrote a review about a month regarding my experience with the dealer when purchasing a new car. The dealer responded to my post saying they would contact and attempt to solve the issue, and I was never conta More

by GeorgeG
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Litrice
May 01, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We can appreciate the ambiguity that DealerRater offers users but that does not allow us to properly assist an actual customer with a real need. If you happen to be a customer that would like us to help you with an issue you are experiencing, please provide us with your full name, contact information, and the nature of any concerns by emailing social@southernchryslerjeepdodge.com or respond directly to this message with the requested information. We hope to hear back from you soon.

April 28, 2023

The service was great and the amount of time waiting at the dealership for the repair was only 1 hour. More

by aoliverc34
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Joe Kopin and Matt Hood
May 01, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

April 28, 2023

This dealership provides great service. I have been pleased with the service and assistance with my 2016 Jeep Wrangler More

by anthony.combrevis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina
May 01, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

April 27, 2023

Fantastic experience. Everyone from Jorge to Heather to John were fantastic. Everyone was super helpful. More

by A_SCAMM
Recommend Dealer
Yes
Employees Worked With
Jorge Sarrazola
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ailstock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heather
Apr 27, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you again for this positive feedback, Austen!

April 27, 2023

Outstanding service team at Southern Dodge! Explained in detail after discovering rubber missing from the inside of front right tire. Brought my 2020 RT Challenger Scat Pack in for a nail deepl More

by ruarkwalker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley
Apr 27, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Great to see you back with us again!

April 27, 2023

Always pleased with the repairs made to my vehicle. . I was always aware of the status of my vehicle when being service by your company. Your service people were always kind ,polite and up to date on t More

by drlab878
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Lovell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lowen Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ailstock
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

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