Southern Dodge Chrysler Jeep Ram FIAT
Norfolk, VA
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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The lady service advisor was very professional and curiosity. She asked if I need my tires rotated. curiosity. She asked if I need my tires rotated. More
A big part of my decision to stick with Southern is Tina Dickerson in Service. She’s a rockstar! Dickerson in Service. She’s a rockstar! More
Mr Shelby and Ms Katie treated me with professionalism kindness and patience. They are both absolutely fantastic. kindness and patience. They are both absolutely fantastic. More
They always go one step beyond to makes sure I am satisfied. But the survey thing is a bit much. satisfied. But the survey thing is a bit much. More
Professional, clean and efficient. The waiting area was convenient and the upgrade to it has a nice ambiance. The waiting area was convenient and the upgrade to it has a nice ambiance. More
Tina is absolutely incredible! When I had car trouble and dropped in unexpectedly, she went above and beyond. She immediately paused what she was doing, found a technician to read When I had car trouble and dropped in unexpectedly, she went above and beyond. She immediately paused what she was doing, found a technician to read the codes on the spot, and even secured a loaner vehicle for me—all without an appointment, even though the team was extremely busy. I’m forever grateful to Tina and the entire Southern Automotive Team for their exceptional support! More
I brought my car there for a recall, then a fault in the transmission and a 4 wheel service light. I payed $200 for a full diagnostic of what was happening. After 5 DAYS where they let me without my car, th transmission and a 4 wheel service light. I payed $200 for a full diagnostic of what was happening. After 5 DAYS where they let me without my car, they came back telling me the speed sensors in the transmission were bad and « maybe » the control module also. Even if these 2 parts are external to the transmission, they gave me a cote to change the transmission completely for more than $10000 saying that when it start to be bad it’s better to change everything. By the way even if the car is 140000 miles, what they didn’t know is that the transmission was rebuilt less than 5000 miles ago. For the diagnostic, my ODB READER would have give me the same for cheaper. For the choking and not justify cote they provided, I prefer to a add nothing to this. I will go somewhere else next time. By the way I want to buy a new truck to change my old one, I don’t know which one I will buy but I already know it won’t be a RAM 1500. More
Everyone that I had contact with conducted themselves in a courteous and professional manner even giving not so pleasant information . a courteous and professional manner even giving not so pleasant information . More
The salesman and sales staff did a great job working with us on this deal. One thing you need to cancel the video in F&I when someone requests it. Not everyone needs that information to make a decision us on this deal. One thing you need to cancel the video in F&I when someone requests it. Not everyone needs that information to make a decision More