Southern Chrysler Dodge Jeep Ram Newport News - Service Center

I arrived for my appointment 10 minutes early. The check-in bay was extremely clean and the personnel were very friendly. Southern was ready for my vehicle and took into the shop almost immediatel The check-in bay was extremely clean and the personnel were very friendly. Southern was ready for my vehicle and took into the shop almost immediately. It took about two (2) hours to do the routine maintenance, perform state inspection, and change the wipers. I thought that was OK since it involved the lunch hour. The price was on par with what I expected. More

Excellent experience and great customer service. They go above and beyond to get you the deal you deserve They go above and beyond to get you the deal you deserve More

Great customer service in maintenance! Answer questions with knowledge and a smile. Go out the way to solve all your problems you may have with your vehicle. Answer questions with knowledge and a smile. Go out the way to solve all your problems you may have with your vehicle. More

Warranty repairs completed quickly. Thank you. A 15 word minimum required review is ridiculous though. Thank you. A 15 word minimum required review is ridiculous though. More

Service was good and timely, once my car was completed I was told that the needed parts for my 06 Dodge Daytona (PCM unit and Steering wheel wiring harness) were discontinued in 2021 and I should check on e was told that the needed parts for my 06 Dodge Daytona (PCM unit and Steering wheel wiring harness) were discontinued in 2021 and I should check on eBay or Junkyard for the parts. More

Advisors very knowledgeable, customer lounge very comfortable, coffee machine to die for! Status for completion of service given & costs discussed. All in all service was great & they certainly hav comfortable, coffee machine to die for! Status for completion of service given & costs discussed. All in all service was great & they certainly have my business. More

Very easy and close to my shop to be able to drop my vehicle off for service really no wait time in drop off lane everything explained in an easy manner to understand very good service. vehicle off for service really no wait time in drop off lane everything explained in an easy manner to understand very good service. More

I brung my car in for a simple oil Change. They let me leave the lot without my cold air intake properly installed back on. They took the time to record a video to claim it was like that, but They let me leave the lot without my cold air intake properly installed back on. They took the time to record a video to claim it was like that, but didn't take the time to bring it to my attention. Poor customer service, don't care attitudes. More

The customer service is not what it used to be. No one offered assistance and one gentleman seemed annoyed that I interrupted his computer time. However, they did service my vehicle in good time. No one offered assistance and one gentleman seemed annoyed that I interrupted his computer time. However, they did service my vehicle in good time. More

Service was well discussed and dependable . Problems occurred and they were handled to my complete satisfaction Problems occurred and they were handled to my complete satisfaction More