Southern Chrysler Dodge Jeep Ram Newport News - Service Center

Stay away from Service Dept. Service department is no good, you’re better off using someone off of Craigslist. They will treat you right when you buy but that’s it. Had several re Service department is no good, you’re better off using someone off of Craigslist. They will treat you right when you buy but that’s it. Had several recalls on my vehicles (2) and was not told about them even after both were here for service. 4 days to replace a cracked window. Went in today for another recall. Advisor Jeff Anton sealed the deal for us never returning. I believe we are owed something. Make it right pomoco. Run from here. More

Need to prioritize role of service/sales over bean counters Great service and sales (Kevin Steele is awesome) but the bean counters in the business office have adversely changed my views. I bought 4 vehicles f Great service and sales (Kevin Steele is awesome) but the bean counters in the business office have adversely changed my views. I bought 4 vehicles from POMOCO and have three serviced there on a routine basis for periodic PMs and oil changes. Yesterday I was charged for a safety inspection which in the past has always been no charge (vehicles range from 3 to 1 year old). When I picked up my inspection refund today because I complained about no notice of the fee in advance when I brought my vehicle in, I was told that they can change the terms of the program I bought into anytime they want without notice. If the bean counters want to undo the goodwill POMOCO has with their awesome service and sales team - they just did. I can choose where to buy my vehicles from because there are other RAM/Jeep dealers in the region. More

Complete idiots who can't manage to fix anything! Multiple trips to this dealer to fix warranty related items. Many times my vehicle would sit there for weeks at a time while "waiting for authorizatio Multiple trips to this dealer to fix warranty related items. Many times my vehicle would sit there for weeks at a time while "waiting for authorization" or "waiting for parts", when after talking to FCA, they never even called for said authorization or to order parts. I'd ask for my vehicle to be driven before returning to me, to make certain the issue was resolved. Each time it was NOT, and the mileage IN on my service order was the same as the mileage OUT - a pretty good indicator they didn't do their job. All in all, after a year, they still hadn't fixed any of the issues. These folks can't be trusted with a lawn mower, let alone a vehicle. More

RoSean Kemp is Awesome He is always great to talk to and deal with when ever I need work done on both my cars I bought from your dealership. Always there to give the best He is always great to talk to and deal with when ever I need work done on both my cars I bought from your dealership. Always there to give the best advice to me he really makes having to fix my car much better. Always has a great attitude he is my go to guy there when I come. He really listens to me when I tell him whats going on with both of my! He goes give me great service~ More

Best customer service around. RoSean is the best! He always takes care of me and listens to all of my concerns. He is a wonderful customer service representative and works hard to RoSean is the best! He always takes care of me and listens to all of my concerns. He is a wonderful customer service representative and works hard to fulfill the needs of his customers. More

Scheduled Service Since purchasing my Jeep in 2015 I've always had my service completed here. Every time the staff have provided excellent work and professional custom Since purchasing my Jeep in 2015 I've always had my service completed here. Every time the staff have provided excellent work and professional customer service. Thank you for always doing a great job. More