Southern Chrysler Dodge Jeep Ram Newport News - Service Center

They won’t give rental cars to persons under 25. I paid for my rental car out of pocket and my service advisor called and asked “can I afford it” so unprofessional. My service advisor shaneka is tra I paid for my rental car out of pocket and my service advisor called and asked “can I afford it” so unprofessional. My service advisor shaneka is trash. I’ve brung my car here for the same issue about 3 times now and it’s still not fixed. I sit and wait nobody gives updates on when it will be done it doesn’t even seem like they care that it gets fixed. Im over it. Seems like a new part has to be “ordered” each time I drop it off and they’ve kept my car for days at a time so I’m not understanding why they are still finding problems. Don’t take your car here the management and service department SUCKS More

Fantastic customer service. Hank and John were extremely helpful and fair. Buying a car was seamless and they took care of all my concerns. Very good experience!! Hank and John were extremely helpful and fair. Buying a car was seamless and they took care of all my concerns. Very good experience!! More

Dealership has changed. Appointment set and confirmed, received an early request to come in. I sat in the service waiting room for one hour then was told to pick-up my truck Appointment set and confirmed, received an early request to come in. I sat in the service waiting room for one hour then was told to pick-up my truck with no work done because no parts that I ordered came in. One hour of uncomplicated time to install parts they didn't have on site. Bad service. More

Excellent keeping you updated with all repairs. Quick response when you have questions about anything vehicle related. Quick response when you have questions about anything vehicle related. More

I was pleased with the service advisor and the work. They took care of every problem They took care of every problem More

The agent lacked customer service, he seemed bothered by the questions I asked and was very rude in his responses the questions I asked and was very rude in his responses More

Facility was clean spacious good looks for the eyes Service Department staff was professional warm friendly very helpful eyes Service Department staff was professional warm friendly very helpful More

No customer service from the service department. They do not answer the phone and do not call with status. I had to get a ride in order to get the status!! Yes, I called the correct number. Been They do not answer the phone and do not call with status. I had to get a ride in order to get the status!! Yes, I called the correct number. Been there twice and each time a bad experience. Suggest going elsewhere. More