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Southern Chrysler Dodge Jeep Ram Newport News
Newport News, VA
1,221 Reviews
Thank you for making your way to Southern Chrysler Dodge Jeep Ram Newport News, your certified Chrysler, Dodge, Jeep, Ram dealer serving drivers throughout Newport News and the surrounding areas. At our dealership, you’ll find a solid selection of new Chrysler, Dodge, Jeep, Ram for sale, as well as a carefully inspected lineup of pre-owned vehicles. We also have a well-connected finance center run by a qualified team of finance experts, who can help you get the right loan or lease in a quick, easy, and transparent manner.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,221 reviews
April 09, 2020
2020 Ram 1500 Limited Brian McMeaken was a pleasure to work with in purchasing my new vehicle. He listened to what I was looking for and presented me what they had availabl Brian McMeaken was a pleasure to work with in purchasing my new vehicle. He listened to what I was looking for and presented me what they had available. Brian didn't waste my time and he didn't try to force a particular vehicle on me. My purchase was quick and easy. It probably was the quickest that I have been in and out of a car dealership. Excellent customer service and I would highly recommend Brian to anyone. More
by Smooth Ride
Employees Worked With
Brian McMeaken
April 06, 2020
New Wrangler Brian McMeaken put me in exactly the vehicle i wanted to be in. Service was courteous and prompt and when i was driving away i knew that my rep had be Brian McMeaken put me in exactly the vehicle i wanted to be in. Service was courteous and prompt and when i was driving away i knew that my rep had been attentive to everything i wanted. Highly recommend these folks for those looking to get into a new or used vehicle. More
by roamingeast
Employees Worked With
Brian McMeaken
April 04, 2020
Hanley worked with us on purchasing a new Jeep. Was not pressured or rushed to buy. After looking at other dealers we returned to purchase our Jeep due to the experience we received. Hands down was an over pressured or rushed to buy. After looking at other dealers we returned to purchase our Jeep due to the experience we received. Hands down was an over all pleasant experience and I was not looking forward to buying a new car. Great Job Hanley. More
by dorman
Employees Worked With
Martin Hanley
April 03, 2020
Best buying experience ever Matt Johns was the best salesperson I have ever worked with, and I have been buying cars for a long time. He was extremely accommodating and patient; Matt Johns was the best salesperson I have ever worked with, and I have been buying cars for a long time. He was extremely accommodating and patient; I never felt pressured into a decision. I have already recommended Matt to friends. If you go into this dealership, ask for him by name. More
by megnjeff
Employees Worked With
Melissa Taylor, Matt Johns
April 03, 2020
My wife and I showed up at the dealership in hopes of finding the “perfect” truck and within minutes of showing up, Wes welcomed us with the eagerness to help in any way he could. He was thorough with hi finding the “perfect” truck and within minutes of showing up, Wes welcomed us with the eagerness to help in any way he could. He was thorough with his answers to my questions and pulled out whatever stops necessary to keep us comfortable given this COVID-19 Pandemic going on. Once my wife and I agreed on the vehicle we wanted, Wes brought inside for a painless process that took roughly an hour. My experience with Pomoco was very pleasant. Thanks Pomoco!! More
by ShaunM84
Employees Worked With
Wes Blow
March 25, 2020
Great dealership with excellent prices. Sincere and to the point. What more can you ask for when buying a vehicle? Ask for Matt Johns when you start your purchase journey. He is truly outstanding. the point. What more can you ask for when buying a vehicle? Ask for Matt Johns when you start your purchase journey. He is truly outstanding. More
by jab5057
Employees Worked With
Matt Johns
March 25, 2020
Great and friendly experience Mike Wiseman was a pleasure to work with! He was also very very helpful to show me how everything worked! Thanks for everything to make my first expe Mike Wiseman was a pleasure to work with! He was also very very helpful to show me how everything worked! Thanks for everything to make my first experience with Pomoco a good one! More
by Tgray642
Employees Worked With
Mike Wiseman
March 21, 2020
AWESOME team, AWESOME in/out turn around, and AWESOME group to work with. Kevin, John, Cindy, Melissa, Dave. I thank you all for your hard work, tireless effort, and great attitudes. group to work with. Kevin, John, Cindy, Melissa, Dave. I thank you all for your hard work, tireless effort, and great attitudes. More
by Foster17
Employees Worked With
Cindy Borrelli, John Spatz, Kevin Steele, Melissa Taylor
March 21, 2020
Dishonest The Service Department at Pomoco Chrysler is dishonest, incompetent, and borderline fraudulent. Between trying to charge increased prices for services The Service Department at Pomoco Chrysler is dishonest, incompetent, and borderline fraudulent. Between trying to charge increased prices for services they quoted to charging me for parts that were covered under warranty, I will never be returning. I brought my car in for two issues. One that could not be replicated, nor have I had another issue with and the other that turned out to be a blend air actuator. Two codes were pulled, but neither were serious and did not affect the vehicle performance. While there, I also got an oil change and was quoted $80 over the phone. When I received the bill, it was $110 for the oil change. While the price was adjusted overall, I am very certain this was intentional as the service representative, Jeff, was reading prices for other services at the time. It did not appear he was going from memory or did not have access to the price. After receiving my car, a dash light started blinking. I brought the car back to have the code pulled. A third code was pulled that had to do with the AC system. Jeff was very insistent that the Service Department was at not fault. However, we both agreed that this code was not present before. My belief that fell on deaf ears was during the diagnostic of my first issue, the part was broken. Pomoco would not take responsibility that it was indeed their fault. For whatever reason, my service representative was change to Amanda. To fix my AC system, she first quoted $1100 before looking into my warranty. After warranty, she then quoted about $180 which including the deductible and parts that were supposedly not covered by my warranty. However, my warranty indicates I only pay $100 for repairs including parts. After speaking to Mopar, it became clear that Pomoco was trying to have both my warranty and myself pay for parts, effectively double dipping and being paid twice for the same item. I was then told I had to pay for a diagnostic test which would be two payments of about $70. This fee is tacked on to the final payment if you decide not to get the repairs done at Pomoco. I was. After contesting this, I was then transferred to Bobby, the supervisor. After speaking with him, he claims to have called my warranty provider in order to get the two diagnostic tests waived and the $80 part waived (even though my warranty already covered it). My ending payment was what it should have been $100. I had to wait four days for the part to come in for the repairs to be completed. No phone call was given to me when the parts were delivered. I found out the parts were delivered when I called back after more than four days had passed. While not rude, Amanda was unfriendly and frankly stand-offish when I finally dropped my car off for the repairs and seemed to be totally unaware of the reason I was dropping the car off, the parts needed, and how much it was going to cost. Pomoco kept the car for two days as another part had to be ordered which it already should have been ordered when I brought it in the second time. Generally speaking, throughout my visits the service representatives and even supervisor would not return phone calls and during physical visits it seemed as I was inconveniencing them all by being there. Overall, my interaction with Pomoco of Newport News and previous interactions with their fellow dealership in Hampton have jaded my hope that they can provide good, honest service. Furthermore, if Chrysler is comfortable having dealerships such as Pomoco servicing and selling their product, I will choose a different car brand in the future. More
by Richard H.
Employees Worked With
Bobby Bowen, Jeff Anton
March 17, 2020
Best buying experience. I called from out of state to verify the availability of a used Mustang I was interested in and the lady connected me with Angelo. I’m pretty sure his I called from out of state to verify the availability of a used Mustang I was interested in and the lady connected me with Angelo. I’m pretty sure his normal job is new car sales but he went to the other lot to verify that it was there. I gave him an approximate time when I would be at the dealership and when I arrived the vehicle was sitting out front looking good. Angelo was without a doubt the best salesman I have ever worked with. Very polite. I never felt pressured or hurried. I’m sure Pomoco has other good sales people but I was totally satisfied with my buying experience with Angelo. More
by Larry
Employees Worked With
Angelo Argyropoulos
