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Southern Chrysler Dodge Jeep Ram Newport News

Newport News, VA

4.4
1,211 Reviews
Thank you for making your way to Southern Chrysler Dodge Jeep Ram Newport News, your certified Chrysler, Dodge, Jeep, Ram dealer serving drivers throughout Newport News and the surrounding areas. At our dealership, you’ll find a solid selection of new Chrysler, Dodge, Jeep, Ram for sale, as well as a carefully inspected lineup of pre-owned vehicles. We also have a well-connected finance center run by a qualified team of finance experts, who can help you get the right loan or lease in a quick, easy, and transparent manner.
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12629 Jefferson Ave

Newport News, VA

23602

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Showing 1,211 reviews

August 29, 2023

My first visit in some time to look at the New models Jeeps. They had a decent selection and Sena Turner, the representative that greeted Me, was very attentive, courteous, and while admittedly new to th More

by Jimjacoby.cj
Recommend Dealer
Yes
Employees Worked With
Sena Turner
Sep 01, 2023 -

Southern Chrysler Dodge Jeep Ram Newport News responded

Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Sena was so positive. We do our best to make sure all of our customers leave with the right vehicle and I'm glad that you're enjoying yours. We look forward to seeing you again. Sincerely, Paul Williams - General Manager - paul.williams@checkeredflag.com

August 28, 2023

It honestly hurts me to make this post because I specifically chose this location because of a bad experience my wife and I had at another location. The first time we came to visit the service depar More

by Newportpress757
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
The entire service department, John Spatz
Aug 31, 2023 -

Southern Chrysler Dodge Jeep Ram Newport News responded

Our team has acknowledged this review.

July 23, 2023

Will do anything to move vehicles. When there is a major problem with your used vehicle and you request to return it, count on this guy to give you the run around to buy time. Manage More

by Do Better
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
John Spensieri
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Spatz
Jul 27, 2023 -

Southern Chrysler Dodge Jeep Ram Newport News responded

We acknowledge your review and are currently looking into the events you’ve detailed.

Sep 01, 2023 -

Do Better responded

If this message is indeed from Checkered Flag, it will be interesting to see just how long it takes to look into the detailed events as you responded. So far, these unethical events have been covered up in the hopes that the public will just forget about them and not question the way people do business in this town and disrespect the brands they represent. I know how Checkered Flag responds which is why I posted this in the first place to alert the public of the unethical rating boosters, deceitful tactics and cover ups this place employs and the things sales people and even management will do. Who trains this staff? Sales considers this ok and then a manger who is supposed to do the right thing replies to the post like he doesn’t even know the person is on their sales team. Not to mention it is during a time of complaints and low ratings. Furthermore, even contacting the owner of this company ignored things. Guess everyone is too busy rebranding and concentrating on the new buildings to distract people from noticing the lack of integrity. After a month of looking into it, you think we would see a post as to the outcome by now. After all, all you have to do is pull the Google reviews of these two as well as Checkered Flags. If those some how can’t be found, then I would be more than happy to provide the news media opportunity to investigate based on my saved files and photo copies of the posts. That being said, I and others as well, look forward to seeing how Checkered Flag responds and the actions taken. After all, how can you trust a car dealership that supports unethical behavior as defined by Google? I can’t. I don’t do business like that, and neither should anyone else. Buyer beware!

April 30, 2023

John did amazing by helping us get the vehicle we have been needing, great salesmen More

by Tylerr757
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Spensieri
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2023 -

Southern Chrysler Dodge Jeep Ram Newport News responded

Thank you for this amazing review, Tylerr! We really appreciate your business. Sincerely, John Spatz - General Manager - john.spatz@checkeredflag.com

April 29, 2023

John is #dopeAF. He really did his thing to help get us into a vehicle we could be comfortable in with our growing family and get us the best deal with our financin More

by M.reece811
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Spensieri
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2023 -

Southern Chrysler Dodge Jeep Ram Newport News responded

I cannot thank you enough for your wonderful review of our dealership and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, John Spatz - General Manager - john.spatz@checkeredflag.com

March 13, 2023

Between Jermaine, Lafeyell and George they made my experience amazing. I dropped my vehicle off 02/27 had full communication between all three until I picked it up on 03/01. I dropped it off again thi More

by Ashley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jermaine, Lafeyell, George
Mar 16, 2023 -

Southern Chrysler Dodge Jeep Ram Newport News responded

Ashley, thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, John Spatz - General Manager - john.spatz@checkeredflag.com

February 16, 2023

John is a knowledgeable, professional and hard-working sales person. I highly recommend him for any and all dealings in the car industry. He made the car buying experience seamless. More

by m
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Spensieri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2023 -

Southern Chrysler Dodge Jeep Ram Newport News responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and I appreciate everything that they do. I will be sure to pass on your very kind compliments and I encourage you to call or stop by if there is anything else that I can do for you. Sincerely, John Spatz - General Manager - john.spatz@checkeredflag.com

February 07, 2023

I like Checkered Flag CDJR sales model. It made the experience more towards me instead of a sales person pushing me in a certain direction. I didn’t have to go back and forth and certainly More

by dwbrown0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kristi Airington
Feb 09, 2023 -

Southern Chrysler Dodge Jeep Ram Newport News responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I am ecstatic to hear that you enjoyed your experience. I appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, John Spatz - General Manager - john.spatz@checkeredflag.com

January 24, 2023

Clean and fast hardworking ppl got me in and out quickly with no problems at More

by Angie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kristi Airington
Jan 26, 2023 -

Southern Chrysler Dodge Jeep Ram Newport News responded

Thank you for this amazing review, Angie! We really appreciate your business. Sincerely, John Spatz - General Manager - john.spatz@checkeredflag.com

January 03, 2023

Anthony was awesome to work with. My husband and I had stopped to look at a car we saw online with little to no intention to make a purchase. We found a Ford Fusion we liked and thank More

by sbkeller
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Al Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony
Jan 05, 2023 -

Southern Chrysler Dodge Jeep Ram Newport News responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, John Spatz - General Manager - john.spatz@checkeredflag.com