Southern Chrysler Dodge Jeep Ram Newport News

I sent a chat to Checkered Flag regarding the availability of a Jeep Sahara that I had seen online, and Kristi Airington answered the chat. When we went to look at the Jeep, Kristi made us feel s availability of a Jeep Sahara that I had seen online, and Kristi Airington answered the chat. When we went to look at the Jeep, Kristi made us feel so welcome and comfortable, like we were old friends. She was so professional, knowledgeable, personable, friendly and funny. She even texted us with information she thought we needed, and left another colleague's name, Arthur, in case she wasn't readily available to take our calls. It was an awesome car-buying experience, and I'd go back to Kristi for another new car in a minute!!! More

Kristi was extremely helpful from the very first point of contact. She was a vital component in accomplishing the vehicle purchase. Every detail was covered. Our first contact via phone led us to a quick dri contact. She was a vital component in accomplishing the vehicle purchase. Every detail was covered. Our first contact via phone led us to a quick drive by while on a road trip to look at the vehicle. She was very accommodating in our time as we were on a long road trip. We covered multiple purchase options as this was going to most likely become a distance purchase. Once the decision was made for a purchase, Kristi worked tirelessly to facilitate a seamless purchase. Kristi with the help of Dave, reserved the vehicle and started the application treatment process as selected on the options through the virtual process. Many phone conversations, lots of text messaging and mailing documents made the event a pleasant experience. Even a shift in timeline was no challenge for Kristi. She swiftly managed to cycle the vehicle trough its prep process and deliver two days early in order to avoid a weather delay. Kristi even ironed out some minor discrepancies between the CDJR website and the actual dealership. She addressed every item and satisfied every detail. I have never had such an easy and enjoyable car buying experience. I have decided Kristi will be my go to salesperson for any future planned vehicle purchases. Kristi made this experience personal. My wife and I felt like valuable individuals and not just another bunch of customers pushing through the buying process in order to achieve an overall objective. Kristi has maintained communication with us after the purchase, following up to ensure all of our expectations were met. Again, this personal touch and dedication to customer relationship development is a clear demonstration of her character and value as a team of sales professional. Her concepts, techniques and viewpoints on how to deal with customers may be a valuable resource for training others. A dealership full of individual salespeople with core values like Kristi will most likely achieve monumental success. Kristi is a clear candidate for management, where her leadership and character would be best promulgated throughout the staff. However, it is clear to me, Kristi has a passion and desire to provide customers and individuals with a personal experience where customers feel valued and part of the CDJR family. Keep her on the front, where she will continue to strive and benefit the organization, but find a way to capitalize on her strong character and develop and enhance the strength the sales force. More

OVERALL I WOULD RATE THIS DEALER A ZERO IF I COULD. I CAME IN TO TEST DRIVE A VEHICLE THAT I WAS INTERESTED IN TEST DRIVING BEFORE I ORDERED. I WAS GOING TO HAVE ONE ORDERED AND THEY COULD NOT EVEN COMP CAME IN TO TEST DRIVE A VEHICLE THAT I WAS INTERESTED IN TEST DRIVING BEFORE I ORDERED. I WAS GOING TO HAVE ONE ORDERED AND THEY COULD NOT EVEN COMPETE TO MY LOCAL PRICING FROM ANOTHER DEALER. WOULD NOT ALLOW ME TO TEST DRIVE A INSTOCK VEHICLE. I CALLED IN THE MORNING TALKED TO HER ON THE PHONE AND EXPLAINED THAT THERE WAS NO OTHER TRUCKS ON LOTS AND THEY KNEW THAT AND I WOULD LIKE TO COME DRIVE IT SHE SAID NOT A PROBLEM. I DROVE 2 HOURS TO COME SEE THE TRUCK AND SHE AND THE SALES MANAGER WOULDNT LET ME DRIVE IT. I WASTED GAS MONEY, TIME AND CUSTOMER SERVICE WAS A BIG NO NO. I TOLD THEM I WOULD LET ALL MY MILITARY FRIENDS KNOW AND WOULD NOT RECCOMEND THEM TO ANYONE EVER. IF YOU BUY A VEHICLE HERE BE PREPAIRED TO BE OVERCHARGED AND CUSTOMER SERVICE THAT DOES NOT EXSIST. IF YOU WANT TO BE LIED TO ONLY SO THEY CAN GET YOU IN THE DOOR THIS IS THE DEALER FOR YOU. I RECCOMEND LOOKING ELSEWHERE. NOTHING BUT POSITIVE EXPERIENCES AT THE DEALER I ORDERED FROM. GOOD LUCK AND BUYERS BEWARE. THIS DEALER IS A SHADDY DEALER WHO GIVES THE DEARLERSHIP COMMUNITY A BAD NAME. HOPE THIS REVIEW HELPS AND IF THEY TAKE IT DOWN ITS BECAUSE THEY KNOW ITS THE TRUTH!!!!!!! More

Working with checkered flag was an amazing experience due to my salesman Mr. Angelo! Thank you for making the process of buying a first car easy and accessible. He offered great service and communication mak to my salesman Mr. Angelo! Thank you for making the process of buying a first car easy and accessible. He offered great service and communication making sure my car was perfect! Thank you again for everything it is truly appreciated More